The UPS Store

3.6
234 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #6584 in New York offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Northeast.

Details

  • DeliveryNot available

Location

The UPS Store
1632 1st Ave, New York, NY
10028, United States

Hours

Reviews

3.6
234 reviews
5 stars
139
4 stars
13
3 stars
2
2 stars
7
1 star
73

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the staff for being friendly, helpful, and efficient, there were also numerous complaints about rude and unprofessional behavior from certain employees.

Efficiency

Customers generally noted that the store is efficient in processing packages, despite often having long lines outside.

Store Policies

The two-person limit in the store and cash-only policy were frequently criticized as inconvenient and outdated.

Mixed Experiences

Some customers had excellent experiences with specific employees, while others reported significant issues with service and staff attitudes.

Accessibility Issues

Customers expressed frustration over the store's inconsistent hours and the refusal to accept certain packages, leading to a lack of reliability.
  • MK
    Mali k
    Nov 8, 2025
    1.0
    The worst UPS store ever! Bad customer service! There is always a huge line outside that they don't care for! They let only 2 people at a time even when its pouring rain or freezing cold outside. Just horrible!!!! I wish we had another store close by.
  • AT
    Apple Pi Techs
    Oct 27, 2025
    5.0
    I really don’t see any reason to complain, I had 4 packages to drop off, so I dressed accordingly because it was a little chilly today but was prepared. I joined the line, went in when it was my turn, the dude with the large hair do scanned my package, then gave me a receipt and I was out. 10 min min. What’s the big deal. Oh and I’ve been in the upper east side since ‘89 so I know the area plenty well and I’ve dealt with almost all the businesses around here. These guys are just doing their job. Give em a break or walk down a few blocks to the next UPS. Don’t show up and then complain about it.
  • WS
    William Schwartz
    Oct 23, 2025
    1.0
    Ridiculous rule about only 2 people in the store at a time when it could easily fit 10. People are left standing outside when it’s freezing. The staff are rude and I would recommend any UPS store over this one
  • FA
    Felipe Alvarez
    Oct 14, 2025
    5.0
    The way business were conducted was in a very professional level
  • SS
    Sormeh Saei
    Oct 4, 2025
    5.0
    ALBERT is fantastic. Very kind, professional and caring. He makes the experience incredibly easy and I can jot emphasize his superb work ethics and unparalleled customer service! A true asset to your company!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:30 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #6584 in New York offer?

The UPS Store #6584 offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more.