The UPS Store

3.6
237 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #6584 in New York offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Northeast.

Details

  • DeliveryNot available

Location

The UPS Store
1632 1st Ave, New York, NY
10028, United States

Hours

Reviews

3.6
237 reviews
5 stars
139
4 stars
13
3 stars
3
2 stars
7
1 star
75

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees like Paul and Albert received high praise for their helpfulness, others were reported as rude and unprofessional.

Efficiency

Customers noted that the store is often busy with long lines, but many also mentioned that the staff is efficient in handling transactions.

Pricing Issues

Several reviews criticized the store for high charges on printing and shipping services, with claims of overcharging for notary services.

Store Policies

The policy of allowing only two customers in the store at a time received negative feedback, especially during inclement weather.
  • JS
    Joe Sostek
    Dec 19, 2025
    5.0
    Fantastic experience. Paul specifically went out of his way to help me pack a big box . It was much appreciate !
  • AS
    Andrew Stephens
    Dec 18, 2025
    1.0
    These guys are rude as hell. They have the tiniest little sign in 12 point font on the door that says two people at a time. I’d never been here before. They BARK at you to get out and wait and act incredulous that you didn’t see their tiny sign. Same thing happened to my friend who also didn’t realize. Maybe make it a little clearer instead of welcoming your customers in the door by literally yelling at them.
  • HS
    Hannah Shafer
    Dec 15, 2025
    1.0
    Charging $5 to print one single sheet of paper is criminal
  • CD
    Christopher Davies
    Dec 13, 2025
    1.0
    The franchise owner of this store must be making money hand over fist charging customers $3 simply to print a pre-paid shipping label for a return. This is not the first time they have tried to nickel and dime me, and I am confident they are doing the same to others. I fully expect the standard reply of “we don’t set the rates,” which is simply not true. I have been to multiple other UPS Stores across Manhattan to complete identical returns for the same retailers and have never once been charged a fee to print a prepaid label. This is a choice, not a policy. It feels intentionally opportunistic and misleading, especially when customers are already doing the store a favor by bringing in prepaid business. In the spirit of the time of year, I don’t just hate this store, I loathe it entirely.
  • MK
    Mali k
    Nov 8, 2025
    1.0
    The worst UPS store ever! Bad customer service! There is always a huge line outside that they don't care for! They let only 2 people at a time even when its pouring rain or freezing cold outside. Just horrible!!!! I wish we had another store close by.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:30 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #6584 in New York offer?

The UPS Store #6584 offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more.