The UPS Store

3.0
273 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #5899 in New York offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Between 72nd 73rd Street.

Details

  • DeliveryNot available

Location

The UPS Store
1397 2nd Ave, New York, NY
10021, United States

Hours

Reviews

3.0
273 reviews
5 stars
132
4 stars
3
3 stars
6
2 stars
4
1 star
128

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed, with some praising the friendly and helpful staff, while others report rudeness and unprofessional behavior.

Efficiency

Customers frequently mention long wait times and inefficiencies, particularly regarding package drop-offs and service speed.

Service Reliability

Numerous complaints about the store refusing to accept packages, despite being designated as a UPS access point, leading to frustration among customers.

Additional Charges

Several reviews highlight unexpected charges for basic services like taping boxes, which customers find frustrating.

Store Management

There are concerns about poor management practices, including inconsistent service hours and lack of support for staff.
  • DW
    Dechen Wangmo
    Dec 1, 2025
    1.0
    Never ever I will go to this ups. Just for the small package it’s $380. I asked if there any cheaper service than that guy says 180 but you will not get a tracking number. So I tried usps it was less than $100 and with a tracking number. I was surprised for what they were asking that amount for a very small package. And customer service very poor. If I can I would rate this place minus.
  • CE
    CPark East
    Nov 26, 2025
    1.0
    Go to another location. This one’s the worst
  • AM
    Amy McCaughey
    Nov 11, 2025
    5.0
    The friendliest service - always helpful. There are often long lines here, but the team works quickly to help you!
  • AC
    Amahlah Council
    Nov 7, 2025
    5.0
    The service was fast and the workers were very professional and friendly!
  • KE
    Keith E.
    Oct 30, 2025
    3.0
    Make sure you come here with everything you need. They will charge you $3 to print a label, $2 just to put a piece of tape across the top of a packed box. They are polite while they extract extra money from you though.

Frequently Asked Questions About The UPS Store

What services does The UPS Store #5899 in New York offer?

The UPS Store #5899 offers shipping, packing, printing, document finishing, mailbox rentals, notary, shredding, faxing, computer access, and passport/photo ID services.

Where is The UPS Store #5899 located?

It is located at 1397 2nd Ave, New York, NY 10021, between 72nd and 73rd Street.