The UPS Store

3.6
192 reviews
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Business Details

551 W 181st St, New York, NY
10033, United States
(212) 923-2100
https://locations.theupsstore.com/ny/new-york/551-w-181st-st
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About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #5953 in New York offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Between Audubon And St. Nicholas Aves..

Details

  • DeliveryNot available

Location

The UPS Store
551 W 181st St, New York, NY
10033, United States

Hours

Reviews

3.6
192 reviews
5 stars
104
4 stars
19
3 stars
9
2 stars
7
1 star
53

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for their helpfulness and professionalism, others are criticized for rudeness and lack of urgency.

Service Speed

Customers noted that service can be slow, with long lines and delays in processing, particularly during busy times.

Cleanliness

Several reviews mentioned cleanliness issues, with some customers reporting dirty counters and unsanitary conditions.

Operating Hours

There are complaints about inconsistent operating hours, including early closures and delays in opening.

Overall Experience

While many customers appreciate the convenience and some staff members, there are significant concerns about service quality and management.
  • JG
    Jen G
    Nov 10, 2025
    1.0
    I specifically choose to use this location as my access point because of theft around the neighborhood. I choose to get email & text confirmation for my package. Somehow my delivery was changed to a location in the Bronx stating it was me the receiver who changed but never did. It was sent to an access point in the Bronx to Gus. Definitely not trustworthy, I wouldn't choose this location to pick up packages.
  • GM
    Gladys Contreras Mateo
    Oct 30, 2025
    1.0
    De haber leído esto comentario ante yo no estuviera pasando por esta molestia que tengo ahora mi paquete perdido valorado en 1400 dolar y no quieren responder por la irresponsabilidad de su deliveri que se le ocurre colocar un sobre en el suelo en la parte posterior del jardin,ups es el peor agente de envío, especialmente el de new york
  • AJ
    Adan Pimentel (JAPJ)
    Oct 22, 2025
    5.0
    The Clwek was Uber supportive and could solve mi issue spotless
  • JM
    Janice McIntyre
    Oct 14, 2025
    5.0
    I’ve been to this UPS store many, many times. The staff is friendly and consistently helpful—but VERY laid back. Don’t expect lightning-fast service, and that’s okay with me (I’m Caribbean, so I’m used to a more relaxed pace). To be clear, they’re not slacking off—they’re always assisting customers and keeping the line moving. There’s just no sense of urgency, which might not work for everyone. One small thing I noticed: they didn’t offer to discard my box after my return, which T-Mobile had just done minutes earlier. Not a big deal—I wouldn’t have thought twice if I hadn’t done back-to-back returns. Bottom line: I always get what I need done quickly, and I prefer this store over other options for returns. It’s my go-to.
  • JG
    Javien Laureano de Grell
    Sep 16, 2025
    5.0
    My stop was quick and smooth, excellent customer service.
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Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #5953 in New York offer?

The UPS Store #5953 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more.