Brand Certified
The UPS Store
3.6(195 reviews)
Certified by The UPS Store • Feb 22, 2026
Business Details
551 W 181st St, New York, NY
10033, United States
Certified by The UPS Store • Feb 22, 2026
(212) 923-2100
Certified by The UPS Store • Feb 22, 2026
https://locations.theupsstore.com/ny/new-york/551-w-181st-st
Certified by The UPS Store • Feb 22, 2026
About
Certified by The UPS Store • Feb 22, 2026
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5953 in New York offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Between Audubon And St. Nicholas Aves..
Details
- DeliveryNot available
Location
Certified by The UPS Store • Feb 22, 2026
Hours
Certified by The UPS Store • Feb 22, 2026
Reviews
3.6
195 reviews
5 stars
104
4 stars
20
3 stars
9
2 stars
7
1 star
55
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised friendly and helpful staff, others reported rude behavior and poor service experiences.
Operational Issues
Numerous complaints about inconsistent operating hours, including early closures and delays in opening, leading to customer frustration.
Service Speed
Customers noted slow service and long wait times, particularly during busy periods, although some appreciated the thoroughness of staff.
Package Handling
Several reviews highlighted issues with lost or damaged packages, raising concerns about reliability and trustworthiness.
Cleanliness
Some customers mentioned cleanliness issues within the store, indicating a need for better maintenance.
- AAAlamito AberoJan 4, 20261.0I hardly go there because the customer service is lacking along with an attitude like they don’t want to be there and they don’t pick up the phone. I rather spend hard earned money somewhere else.
- MTMad TruckerDec 15, 20251.0This place is the worst . Not only they never pick up phone calls they “lost” package . Never mailed it out my tracking number doesn’t even exist. Never ever use this place
- DPDaniel PegueroDec 12, 20254.0Great customer service and very accurate and receiving my mailing for my business on time. The only problem with this location is trying to find parking but other than that is great.
- JGJen GNov 10, 20251.0I specifically choose to use this location as my access point because of theft around the neighborhood. I choose to get email & text confirmation for my package. Somehow my delivery was changed to a location in the Bronx stating it was me the receiver who changed but never did. It was sent to an access point in the Bronx to Gus. Definitely not trustworthy, I wouldn't choose this location to pick up packages.
- GMGladys Contreras MateoOct 30, 20251.0De haber leído esto comentario ante yo no estuviera pasando por esta molestia que tengo ahora mi paquete perdido valorado en 1400 dolar y no quieren responder por la irresponsabilidad de su deliveri que se le ocurre colocar un sobre en el suelo en la parte posterior del jardin,ups es el peor agente de envío, especialmente el de new york
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store #5953 in New York offer?
The UPS Store #5953 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more.
What are the regular business hours of The UPS Store #5953?
The store is open Monday to Friday from 8:30 AM to 7:00 PM, Saturday 10:00 AM to 5:00 PM, and Sunday 11:00 AM to 4:00 PM.
Is The UPS Store #5953 open on Sundays?
Yes, the store is open on Sundays from 11:00 AM to 4:00 PM.
What payment options are accepted at The UPS Store #5953?
They accept AMERICANEXPRESS, ANDROIDPAY, APPLEPAY, CASH, CHECK, DISCOVER, MASTERCARD, SAMSUNGPAY, and VISA.
Does The UPS Store #5953 provide mailbox rental services?
Yes, mailbox rental services are available for receiving all your mail and packages.
Where is The UPS Store #5953 located in New York?
It is located at 551 W 181st St, between Audubon and St. Nicholas Avenues, New York, NY 10033.
Are there other shipping and printing services near The UPS Store #5953?
Yes, several other UPS Store locations are nearby providing courier, printing, and shipping services.
What nearby businesses can customers visit near The UPS Store #5953 for shredding services?
Shred Nations, located nearby, offers professional shredding services that customers can utilize.
What nearby retail options are available for customers visiting The UPS Store #5953?
Nearby retail options include La Casa De La Fajas and Exclusive Exotic Designs for clothing and lingerie shopping.
How can the nearby 181 Pharmacy benefit customers visiting The UPS Store #5953?
Customers can conveniently access pharmacy services at 181 Pharmacy nearby for their medical and health needs before or after visiting the UPS Store.
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