The UPS Store

2.4
189 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #4619 in New York offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - 3rd Avenue Between East 43rd And 44th Street.

Details

  • DeliveryNot available

Location

The UPS Store
697 3rd Ave, New York, NY
10017, United States

Hours

Reviews

2.4
189 reviews
5 stars
55
4 stars
7
3 stars
2
2 stars
12
1 star
113

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with some employees being friendly and helpful while others display rudeness and unprofessional behavior.

Efficiency

Several customers noted quick service and efficient handling of their requests, although there were complaints about slow service from certain staff members.

Lost Packages

Multiple reviews mention issues with lost or misplaced packages, raising concerns about the reliability of the store's handling of shipments.

Store Management

There are complaints about poor management oversight, leading to chaotic environments and unprofessional employee behavior.

Store Conditions

Customers reported that the store is often unclean and poorly organized, with some noting that it appears to be in a state of disrepair.
  • LL
    Loren Lai
    6 days ago
    5.0
    The staffs there are very efficient. Some of them can handle two different customers the same time.
  • AK
    Aryeh Kaufman
    Jan 15, 2026
    1.0
    Zero stars isn’t an option. Run to any other location
  • ZN
    Zahra Nazari
    Jan 12, 2026
    1.0
    0 star if I could. I had a free amazon return, I had the option of having the label mailed to me for a $1 but I decided just going to the store. I emailed this store the label and for printing the label and checking their email I was charged $4 not for the shipping! What a scam store! Any positive review seems to be be fake to get them out of the poor review. The staff has no manner and decency. They tried to give me different reasons for charge. Obviously $4 is nothing but dishonesty and stealing is wrong.
  • AT
    Aleena Tim
    Jan 3, 2026
    1.0
    Why are they having a random 30 minute break an hour before closing time lol
  • MV
    mahendra varman
    Dec 22, 2025
    1.0
    Worst unprofessional guy working there this people not a good service

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 12:00 PM - 5:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What types of services does The UPS Store #4619 offer?

The UPS Store #4619 offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, computer access, and passport/photo ID services.