The UPS Store

2.4
181 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #4619 in New York offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - 3rd Avenue Between East 43rd And 44th Street.

Details

  • DeliveryNot available

Location

The UPS Store
697 3rd Ave, New York, NY
10017, United States

Hours

Reviews

2.4
181 reviews
5 stars
53
4 stars
6
3 stars
2
2 stars
12
1 star
108

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some customers praised the staff for their friendliness and helpfulness, others reported rude and unprofessional behavior from certain employees.

Efficiency

Many reviews highlighted quick service and efficient handling of tasks, though there were instances of delays and mistakes that caused frustration.

Cleanliness and Environment

The store was noted for being clean and conveniently located, but some customers described a chaotic and uncomfortable atmosphere due to staff behavior.

Management Issues

Several reviews pointed out a lack of management oversight, contributing to inconsistent service and employee attitudes.

Service Availability

Customers expressed frustration over the lack of certain services, such as notary services, and issues with package handling and returns.
  • BR
    Ben Rakhman
    1 day ago
    1.0
    The moment i walked in, the person behind the desk yells out loud that he's "going on break." Who yells that at customers?! Customer service is dead here. He should pickup his pants and learn how to represent UPS Store. Then right after i package the shipment, he locks the door on me so i cant enter and ship the box. Absolute clown.
  • RA
    Rachid Mechiche Alami
    Nov 16, 2025
    1.0
    It’s supposed to be open until 5 pm The women behind the counter closed at 3:15pm Ups you paid for her until 5pm
  • AR
    Alan Roche
    Nov 15, 2025
    1.0
    The guy working just now couldn't have been more unfriendly. As I walked in, he mumbled something unintelligible and then proceeded to serve me as slowly as possible with palpable hostility. When the next person walked in after me, he mumbled the same thing, which it turned out was "I'm going on break". Not what a customer wants to hear, and not our problem. Hire more staff and teach them basic social skills and manners
  • AR
    Anando Rahman
    Nov 5, 2025
    1.0
    Eric the person responsible for notory can be replaced with a trained Sloth and the service might get faster. Otherwise, would not recommend using their service. He literary writes slower than my 2nd grader and shows total lack of common customer service knowledge.
  • EZ
    Enrique Zamora
    Nov 4, 2025
    5.0
    Very friendly and helpful person at the counter! Great experience compared to the one I just had at the UPS on 56th east and 1st ave!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 12:00 PM - 5:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What types of services does The UPS Store #4619 offer?

The UPS Store #4619 offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, computer access, and passport/photo ID services.