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The UPS Store

2.4
(132 reviews)

Business Details

9 E 8th St, New York, NY
10003, United States
(212) 477-3350
https://locations.theupsstore.com/ny/new-york/9-e-8th-st

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #4190 in New York offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Between 5th Avenue And University Place.

Details

  • DeliveryNot available

Location

The UPS Store
9 E 8th St, New York, NY
10003, United States

Hours

Reviews

2.4
132 reviews
5 stars
41
4 stars
3
3 stars
2
2 stars
7
1 star
79

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some staff are praised for being friendly and helpful, others, particularly Kevin, are criticized for being rude and unhelpful.

Pricing Issues

Customers frequently express dissatisfaction with high charges for printing and computer usage, feeling that the costs are excessive.

Staffing Problems

Many reviews highlight chronic understaffing and unreliable hours, with employees often arriving late or not showing up, leading to long wait times for customers.

Notary Services

There are complaints about the availability of notary services, with customers reporting that the service is often unavailable despite being advertised.

Store Conditions

The store is described as hot and uncomfortable due to lack of air conditioning, contributing to a negative experience for both customers and staff.
  • JG
    Julie Greenhouse
    Jan 24, 2026
    1.0
    never going back here after being a customer for years. Got charged $5.00 by them for computer usage (theirs) to print out a label I mailed them, to also be charged for the printout and the shipping. ABSURD. Will use either Fedex or Staples, both a block away who will just do the printout for $.35.
  • GG
    Goshan92
    Dec 23, 2025
    1.0
    Overall, this is a good store with polite staff, but there is one issue that regularly causes inconvenience. Every time I come in for notary services, I have to ask whether the notary is working that day. There is no posted schedule in the store, and often it turns out that the notary is either not available or will arrive later. It would be very helpful to have the notary’s schedule clearly displayed or communicated in advance. This would save customers time and make the service even better.
  • BE
    Ben Eisner
    Nov 26, 2025
    2.0
    Outrageous prices for computer use, printing. And their printer was low on ink. Notary service was quick and easy though.
  • TB
    Talisman Brolin
    Sep 11, 2025
    5.0
    Cece is lovely, professional and helpful. I’d definitely call ahead to confirm the hours as they aren’t listed correctly online.
  • EO
    Emily O'Grady
    Sep 10, 2025
    1.0
    I tried to ship items out with The Real Real and the person working had no idea what I was talking about and quoted me $25 to ship. The Real Real has a partnership with UPS where they pack and ship items for free. It even says it on my instructions and I showed her and she argued with me incessantly about this. I have never had this issue before and I do this all the time. Train your employees better!!! I had to lug my items to a different UPS store and they took them for free no problem. Such a waste of time and so frustrating.

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Certified February 22, 2026Yext Knowledge Graph
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