The UPS Store

2.4
127 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #4190 in New York offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Between 5th Avenue And University Place.

Details

  • DeliveryNot available

Location

The UPS Store
9 E 8th St, New York, NY
10003, United States

Hours

Reviews

2.4
127 reviews
5 stars
40
4 stars
3
3 stars
2
2 stars
6
1 star
76

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for being friendly and helpful, others, particularly Kevin, received criticism for being rude and slow.

Store Conditions

Many customers reported that the store lacks air conditioning, making it uncomfortable during hot weather, and some described the store as dirty or rundown.

Operational Issues

Numerous reviews highlighted problems with the store's hours, including being frequently late to open and occasionally closed during posted hours.

Notary Services

There is confusion regarding the availability of notary services, with some customers reporting that they were misled about the service being offered.

Pricing Concerns

Customers expressed dissatisfaction with high fees for printing and other services, feeling that charges were excessive for basic tasks.
  • TB
    Talisman Brolin
    Sep 11, 2025
    5.0
    Cece is lovely, professional and helpful. I’d definitely call ahead to confirm the hours as they aren’t listed correctly online.
  • EO
    Emily O'Grady
    Sep 10, 2025
    1.0
    I tried to ship items out with The Real Real and the person working had no idea what I was talking about and quoted me $25 to ship. The Real Real has a partnership with UPS where they pack and ship items for free. It even says it on my instructions and I showed her and she argued with me incessantly about this. I have never had this issue before and I do this all the time. Train your employees better!!! I had to lug my items to a different UPS store and they took them for free no problem. Such a waste of time and so frustrating.
  • KS
    Kathleen Siswanto
    Aug 14, 2025
    1.0
    Awesome, efficient location and friendly staff, but no AC in the heat of NYC summer?! Unbearably hot for customers.
  • AE
    Alex Epstein
    Jul 16, 2025
    1.0
    This UPS store is nerfed. It simply doesn’t work. The manager has dictated strict policies for how his associates can operate, that result in them being unable to properly serve customers. When asked what is behind his strict store policies, the manager cites UPS policy, but is unable to share any proof of any UPS policy that backs his own personal policies. UPS store run by dictat, set for failure. Shut it down.
  • AR
    adam rizer
    Jun 18, 2025
    5.0
    5 stars for the service. The guy behind the desk works very hard is kind and knowledgeable. Shame on the owner of this business for not providing air conditioning or at least a fan. It’s 82 degrees outside and more like 90 inside. This is why we all need unions.

Frequently Asked Questions About The UPS Store

What services does The UPS Store #4190 in New York offer?

The UPS Store #4190 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.

What are the operating hours of The UPS Store #4190?

The store is open Monday to Friday from 8:30 AM to 7:00 PM, Saturday from 11:00 AM to 5:00 PM, and closed on Sundays.