The UPS Store

3.8
234 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #4386 in New York offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - West Side Of Broadway Between 97th & 98th.

Details

  • DeliveryNot available

Location

The UPS Store
2585 Broadway, New York, NY
10025, United States

Hours

Reviews

3.8
234 reviews
5 stars
157
4 stars
5
3 stars
4
2 stars
5
1 star
63

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and efficient, with specific mentions of employees like Joshua, Jonathan, and John.

Service Issues

Several reviews highlighted problems with service, including delays in opening, unhelpful staff, and issues with package handling.

Notary Services

The availability and professionalism of notary services received positive feedback, with customers appreciating the convenience and efficiency.

Inconsistency

There were mixed reviews regarding service consistency, with some customers experiencing excellent service while others reported rudeness and unhelpfulness.

Pricing Concerns

Some customers expressed dissatisfaction with pricing, particularly regarding printing and packaging fees, which they found unreasonable.
  • AB
    Ameya Bhakay
    1 day ago
    2.0
    They charge a $2 taping fee, something that should really be free for a reputed shipping company. Rip-off and quite disappointing in my opinion!
  • HS
    Helen Solomons
    Nov 12, 2025
    5.0
    Always courteous and answers any questions.
  • BS
    Bob Smith
    Nov 11, 2025
    1.0
    Place will charge you $5 to print a label and $2 to tape a box. Better off buying on Amazon and just returning at Whole Foods for free. Place is not good.
  • AD
    Amy D
    Nov 1, 2025
    5.0
    The young gentleman was extremely helpful and courteous. I will go out of my way to return to this UPS location. He made my day! The receipt said the clerk # is 14158. Give him a raise!
  • BB
    Bianca Bertrand
    Oct 27, 2025
    5.0
    Excellent customer service! Thank you Joey and team who continue to work after closing to make sure everyone in before 8pm gets their packages shipped. I have been coming here for years and so grateful to have this store in my neighborhood.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 5:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store at 2585 Broadway provide?

The UPS Store offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.