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The UPS Store

2.8
(195 reviews)

Business Details

55 W 116th St, New York, NY
10026, United States
(212) 876-8800
https://locations.theupsstore.com/ny/new-york/55-w-116th-st

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #4163 in New York offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Between 5th Avenue & Lenox.

Details

  • DeliveryNot available

Location

The UPS Store
55 W 116th St, New York, NY
10026, United States

Hours

Reviews

2.8
195 reviews
5 stars
74
4 stars
11
3 stars
9
2 stars
10
1 star
91

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed, with some praising staff like Mike and Samid for their helpfulness, while others report rude and unprofessional behavior from certain employees, particularly the manager.

Efficiency

Many customers appreciate the quick and efficient service, especially for drop-offs and returns, though there are complaints about inconsistent service and long wait times.

Pricing Issues

Several reviews mention dissatisfaction with pricing, particularly for printing labels and packaging, with claims of being overcharged compared to other locations.

Notary Services

Notary services are frequently criticized, with reports of unhelpful staff and poor experiences, leading some customers to seek alternatives.
  • MG
    Miyah G
    5 days ago
    5.0
    excellent service came in with bags for my move and was concerned on fitting items and HOSSAIN helped with packaging recommendations and helped me box my items and secure alongside MIKE who was very heppful and kind THANK YOU BOTH !
  • F7
    Favicon 7772
    Feb 14, 2026
    1.0
    It's frustrating that I can't choose zero stars.
  • KO
    Kevin O’Neill
    Feb 12, 2026
    5.0
    Extremely professional, accommodating, polite, friendly, outstanding service!
  • SD
    safeatou diallo
    Feb 3, 2026
    1.0
    I’m honestly really disappointed with the way one of the employees spoke to me during checkout today. I came in to return a few packages, and I wasn’t familiar with the return policy. The company I was returning to only provided one label, even though I had two packages. Instead of explaining what I needed to do, the clerk spoke to me in a rude and demeaning way and said, “How am I supposed to use one label for two bags?” It felt embarrassing, especially because it was in front of other customers. To make it worse, he then started talking about me to his coworker in another language while I was standing right there. That interaction completely ruined my mood, and I didn’t feel respected as a customer.
  • WR
    Warrnia Rumph
    Jan 29, 2026
    1.0
    One of my flat screen was crack. Hard to reach them.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #4163 in New York offer?

The UPS Store #4163 offers packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, computer access, and passport/photo ID services.

Brand Certified Facts from The UPS Store

The UPS Store partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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