The UPS Store

3.5
217 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #6670 in New York offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Located On W 57th St Between 8th And 9th Ave.

Details

  • DeliveryNot available

Location

The UPS Store
348 W 57th St, New York, NY
10019, United States

Hours

Reviews

3.5
217 reviews
5 stars
131
4 stars
5
3 stars
4
2 stars
6
1 star
71

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while many praised staff like Cesar for being helpful and efficient, others reported rude and unhelpful behavior from certain employees.

Efficiency

Some customers experienced quick and efficient service, while others faced long wait times and slow service, particularly during busy hours.

Pricing Issues

Several reviews mentioned dissatisfaction with pricing, including high charges for basic services like taping boxes and printing labels.

Store Conditions

There are complaints about the cleanliness and organization of the store, with some customers noting disarray and unprofessional behavior from staff.

Inconsistent Experience

Overall experiences vary significantly; some customers have had excellent interactions, while others reported terrible service and unhelpful staff.
  • RS
    Remeta Sharafutdinova
    5 days ago
    1.0
    The worst customer service ever
  • NV
    Noah Vece
    6 days ago
    5.0
    Went in around 2:30 and inside was not backed up in the least! I got some pages printed and processed a return. The team behind the counter was both extremely fast and extremely helpful as well!
  • TC
    Tina Chan
    Oct 21, 2025
    1.0
    The big guy that works there in the evening has a major attitude and was not helpful.
  • SC
    Shane Culkin
    Oct 14, 2025
    5.0
    I seldom ever have to wait on lines. So that is a very good reason alone. Rarely are there long lines, like the U.S. Post Offices often have. However, there remains one very busy and very tiny store location on second ave where most on line are literally having to form outside. ONLY a small issue when it rains hard. ALWAYS A PLEASANT EXPERIENCE. ALWAYS RELIABLE SHIPPING!!!! 💯👌
  • JA
    Jake Asman
    Sep 30, 2025
    5.0
    I stop by this UPS Store multiple times a week to ship items across the country for my listeners who win raffle prizes, and the service is always top-notch. Cesar, the manager, is phenomenal. He’s fast, efficient, and always makes sure everything gets done the right way. No matter how busy it is, Cesar finds a way to keep things moving smoothly and goes out of his way to help. This location has truly made my shipping process stress-free, and I can’t recommend it enough. Huge thanks to Cesar and the entire team for consistently delivering excellent service!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 5:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #6670 in New York offer?

The UPS Store #6670 offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.