The UPS Store

4.1
326 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #1786 in New York offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Between Broadway And Riverside.

Details

  • DeliveryNot available

Location

The UPS Store
603 W 115th St, New York, NY
10025, United States

Hours

Reviews

4.1
326 reviews
5 stars
243
4 stars
10
3 stars
6
2 stars
7
1 star
60

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees received praise for being friendly and helpful, others were criticized for rudeness and lack of assistance.

Efficiency

Many customers appreciated the quick and efficient service, particularly for tasks like shipping and returns.

Store Hours

Several reviews mentioned issues with the store closing earlier than advertised, leading to customer frustration.

Staff Attitude

There were complaints about staff members being unfriendly or dismissive, contrasting with positive experiences reported by other customers.
  • TH
    Timothy Hodge
    Dec 18, 2025
    5.0
    The UPS store is very efficient and reliable.
  • KH
    Kate Hillis
    Dec 8, 2025
    5.0
    fast service, friendly agents
  • AP
    Artem Petakov
    Nov 26, 2025
    3.0
    Okay service, but in 10 mins we were there, there was not a single smile from a single staff member. Even when someone wished Happy Thanksgiving, not a single smile or kind word. Please be nicer :)
  • MM
    Mercedes Mendez
    Nov 25, 2025
    1.0
    Trekked here in the rain after work and it’s 7:37 pm and they’re all closed up smfh!! All I needed was a simple drop off scan in! The dude is in there jacket on and saying they’re closed when it says closing time is 8PM on google!! Either update the time or they lying and closing early smfh
  • JD
    Juan Diaz
    Nov 19, 2025
    1.0
    This store provides no customer service. I had a package sent there to ensure it would arrive with no delivery issues, and the store lost my package even though it appears as having been delivered there. Three days later and still no package and no effort by any of the personnel in this store to locate it. There is either internal theft taking place or an incompetence that merits an investigation by UPS.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 5:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #1786 offer?

The UPS Store #1786 offers packing, shipping, printing, document finishing, mailbox rental, notary, shredding, faxing, and passport/photo ID services.