The UPS Store

4.1
322 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #1786 in New York offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Between Broadway And Riverside.

Details

  • DeliveryNot available

Location

The UPS Store
603 W 115th St, New York, NY
10025, United States

Hours

Reviews

4.1
322 reviews
5 stars
241
4 stars
10
3 stars
5
2 stars
7
1 star
59

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while many customers praised staff for being friendly and helpful, there are several reports of rude behavior and poor service experiences.

Staff Performance

Several employees, particularly Juan, Ricardo, and Joanne, received high praise for their helpfulness and professionalism, while others faced criticism for their attitude and lack of assistance.

Efficiency

Many customers noted quick and efficient service, especially for tasks like shipping and returns, although some reported frustrating delays and issues with service.

Communication Issues

There were complaints about misleading information regarding store hours and services, leading to customer dissatisfaction.

Overall Experience

While many customers had positive experiences and expressed a desire to return, there were significant complaints about specific incidents that negatively impacted their visits.
  • JD
    Juan Diaz
    5 days ago
    1.0
    This store provides no customer service. I had a package sent there to ensure it would arrive with no delivery issues, and the store lost my package even though it appears as having been delivered there. Three days later and still no package and no effort by any of the personnel in this store to locate it. There is either internal theft taking place or an incompetence that merits an investigation by UPS.
  • HC
    Honglin Chen
    Nov 13, 2025
    1.0
    Terrible customer service
  • BC
    Brian Cox
    Sep 24, 2025
    1.0
    Terrible customer service. These people were having an entire conversation like I wasn’t even there before even starting to help me, and I was the only person in the store.
  • LM
    lauren Monchik
    Sep 24, 2025
    5.0
    Such great service- super friendly, helpful and informative. Also patient!! Thankful to have nice humans to interact with and great GREAT customer support. Thank you!
  • PS
    Pammela Santana
    Sep 17, 2025
    5.0
    Today I went to this ups to send a package and Randol went above and beyond to make everything quick and easy with my package. Randol was super helpful, professional, and friendly.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 5:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #1786 offer?

The UPS Store #1786 offers packing, shipping, printing, document finishing, mailbox rental, notary, shredding, faxing, and passport/photo ID services.