Brand Certified
The UPS Store
2.3(306 reviews)
Certified by The UPS Store • Feb 22, 2026
Business Details
1202 Lexington Ave, New York, NY
10028, United States
Certified by The UPS Store • Feb 22, 2026
(212) 439-6104
Certified by The UPS Store • Feb 22, 2026
https://locations.theupsstore.com/ny/new-york/1202-lexington-ave
Certified by The UPS Store • Feb 22, 2026
About
Certified by The UPS Store • Feb 22, 2026
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #0523 in New York offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - On Lexington Between 81st And 82nd.
Details
- DeliveryNot available
Location
Certified by The UPS Store • Feb 22, 2026
Hours
Certified by The UPS Store • Feb 22, 2026
Reviews
2.3
306 reviews
5 stars
89
4 stars
5
3 stars
6
2 stars
7
1 star
199
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Numerous reviews highlighted the staff's rudeness, unhelpfulness, and lack of professionalism, with many customers expressing frustration over negative interactions.
Customer Service
The overall customer service experience was reported as poor, with many customers feeling dismissed, ignored, or treated with disrespect.
Pricing Issues
Customers frequently complained about unexpected charges and perceived upcharges for basic services, leading to feelings of being scammed.
Positive Experiences
A few customers mentioned positive interactions with specific employees, particularly CJ, who provided helpful and friendly service.
- JPJean PutzerFeb 17, 20261.01 star (I'd give negative if possible). The only redeeming things here are the super convenient location (for me, just blocks away) and the self-service kiosk that actually works. Everything else is a toxic environment with unhelpful, rude staff who make things intentionally difficult. No proper human interactions—no hellos, no goodbyes, just bad aura and attitude from start to finish. Over multiple Amazon return attempts, staff were dismissive, reluctant, silent with attitude, and even aggressively snatched packages mid-process. It matches what so many other reviews say: rude employees, horrible service, poor attitudes. Avoid unless you have no other option—go elsewhere for better vibes and help.
- WHwendy herzbergFeb 15, 20265.0Out of all the UPS stores in the neighborhood, it is the nicest, friendliest, and easiest to serve the customer.
- RMRSC MSJan 29, 20261.0Incredibly rude and indifferent service. Young woman sat behind counter for five minutes staring at her phone before she, grudgingly, got up to serve me. My company will be taking all of our business to Fedex from now on.
- JJjerome johnsonJan 21, 20261.0It's funny how useful reviews can be it would have saved me from a very bad experience who ever wrote about the staff not engaging with the customer absolutely true no business etiquette at all not very people friendly on a scale of 1-10 -5 and I'm being honest and nice.
- CMC MJan 19, 20261.0Dear manager/franchise owner - you need to stop apologizing in comments and instead spend your time interviewing for and hiring a whole new staff. Is a new 1-star review every week not enough info for you.
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store at 1202 Lexington Ave offer?
The UPS Store offers packing, shipping, printing, document finishing, mailbox rental, notary, shredding, faxing, and more.
What are the store hours for The UPS Store at 1202 Lexington Ave?
Monday to Friday: 7:30 AM - 7:30 PM, Saturday: 9:00 AM - 5:00 PM, Sunday: 11:00 AM - 4:00 PM. Hours may vary on holidays.
Is The UPS Store open on Sundays?
Yes, The UPS Store is open on Sundays from 11:00 AM to 4:00 PM.
Which payment methods are accepted at The UPS Store on Lexington Ave?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Discover, MasterCard, Samsung Pay, and Visa.
Where is The UPS Store located?
It is located at 1202 Lexington Ave, New York, NY 10028, USA, between 81st and 82nd streets.
Does The UPS Store on Lexington Avenue offer mailbox rental services?
Yes, they offer mailbox services for mail and package reception.
Are there nearby food options around The UPS Store for a quick meal?
Yes, nearby options include Village Square Pizza, Food Passion Catering, and Subway Sandwiches for convenient meals.
What transportation services are near The UPS Store to help me get there?
NY Car Service is nearby to assist with taxi and transportation needs to reach The UPS Store easily.
Are there any interesting tours near The UPS Store I can check out before or after my visit?
Yes, you can visit Shady Ladies Tours or Oscar Wilde Tours nearby for enjoyable local tours and arts entertainment.
Can I find printing and shredding services near The UPS Store?
Yes, nearby places offering related services include Bronx Letters Foundation for printing and Shred Nations for shredding services.
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