The UPS Store

2.5
292 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #5691 in New York offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Two Blocks From Penn Station. Just Off 7th Avenue Between 7th & 8th Ave.

Details

  • DeliveryNot available

Location

The UPS Store
209 W 29th St, New York, NY
10001, United States

Hours

Reviews

2.5
292 reviews
5 stars
101
4 stars
10
3 stars
3
2 stars
12
1 star
166

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant divide in customer service experiences, with many reviews highlighting rude and unhelpful staff, while a few mention friendly and efficient service.

Efficiency

Some customers reported quick and efficient service, particularly for shipping and notarizing documents, while others experienced delays and issues with store hours.

Staff Attitude

Numerous reviews mention a negative attitude from staff, with specific complaints about rudeness and lack of professionalism, contrasting with a few positive mentions of helpful employees.

Store Operations

Customers frequently noted issues with the store's operational hours, including being closed during posted hours and inconsistent service availability.

Pricing Concerns

Several reviews criticized the high prices for services like printing and packaging, suggesting that customers felt the costs were excessive compared to other locations.
  • MM
    Mateusz (Mat)
    Nov 15, 2025
    1.0
    Phone number doesn't connect with anyone and automatically hangs up. Called during the hours of operation posted here.
  • TC
    True cruz
    Nov 12, 2025
    5.0
    Yessi was really helpful and well spoken..CUSTOMER SERVICE HERE IS GOOD
  • AA
    Armen Alajian
    Nov 11, 2025
    5.0
    I anticipated a lengthy wait for printing, notarizing, scanning, and overnight shipping of my documents. However, the experience was quite the opposite. I walked in, and there was one clerk! My initial assumptions were confirmed. BUTThen, I asked Natalie for what I needed, and she handled everything efficiently, even while assisting other customers. I noted that every action was efficient, with no wasted steps. In any case, I would go out of my way to visit this location if I knew Natalie was working.
  • MM
    Melissa
    Nov 10, 2025
    5.0
    Yesi helped us send two packages from this location. She was so helpful and made us feel like our packages were in very good hands! I would definitely recommend this UPS store when mailing out anything! We will be using it again in the future!
  • RC
    Ricardo Carrillo
    Nov 5, 2025
    5.0
    I came in here to get a document notarized and it was the easiest process ever. Chris and the team were great and had me in an out in less than five minutes.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #5691 in New York offer?

They offer expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more.