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The UPS Store

4.3
(367 reviews)

Business Details

42 Tiemann Place, New York, NY
10027, United States
(212) 510-8989
https://locations.theupsstore.com/ny/new-york/42-tiemann-place

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #6965 in New York offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Between Broadway And Claremont Ave.

Details

  • DeliveryNot available

Location

The UPS Store
42 Tiemann Place, New York, NY
10027, United States

Hours

Reviews

4.3
367 reviews
5 stars
294
4 stars
9
3 stars
2
2 stars
7
1 star
55

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff performance is mixed; some employees like Destiny and Endry received praise for their helpfulness, while others like Tania and Edgar were criticized for rudeness and impatience.

Pricing Issues

Customers expressed dissatisfaction with high charges for services such as printing and packaging, feeling that the costs were excessive and not clearly communicated.

Operational Hours

Multiple reviews noted that the store frequently opens late, causing inconvenience for customers who rely on timely service.

Store Condition

The store's cleanliness and organization received mixed reviews, with some customers noting a messy environment and issues with pests.
  • GB
    Giuli Bene
    Feb 14, 2026
    5.0
    Efficient, friendly, good hours, helpful
  • BH
    Brixceida Holguin
    Feb 6, 2026
    5.0
    Excellent service at this UPS Store. Joan and Narcisa were very kind, helpful, and professional. They made the whole process quick and easy. I will definitely be coming back
  • JL
    J. L.
    Jan 24, 2026
    1.0
    I’ve visited this location many times and generally had no issues with sending or returning packages. However, during my most recent visit, the service was beyond frustrating and disappointing. There was only one employee assisting customers, and although he processed my return quickly, he rushed through it without weighing the package and left it unattended on the scale in plain view. Given the value of the contents, I politely asked that it be placed under the counter with the other secured packages as part of standard process. Instead, the employee responded with visible irritation, delayed addressing my request for over 15 minutes, and repeatedly ignored it while assisting other customers - whose packages he immediately secured without issue. When I followed up, I was met with a rude remark rather than assistance. Notably, I was the only Asian customer in the store at the time, which made the experience feel particularly uncomfortable and concerning. When I called UPS to file a complaint, they refused and said the only way to do that is to go to the physical store and speak to a manager. Do better, UPS.
  • BJ
    Bethany Lauren James
    Dec 18, 2025
    5.0
    Had several packages for the holidays and Randol was just fantastic. It was later in the day, and he was still friendly and helpful, and I appreciate that! Quick and easy service.
  • FF
    Fundamental Force
    Nov 1, 2025
    1.0
    Went there to pack and ship a small box. Fortunately I had a box with me, they would have charged me $20 for the box and $2.00 for the person to tape it for shipping.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 5:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the regular business hours for The UPS Store at 42 Tiemann Place?

The UPS Store is open Monday to Friday from 8:30 AM to 8:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 11:00 AM to 5:00 PM.

Brand Certified Facts from The UPS Store

The UPS Store partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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