The UPS Store

3.4
147 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #7508 in New York offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Details

  • DeliveryNot available

Location

The UPS Store
462 W 42nd St, New York, NY
10036, United States

Hours

Reviews

3.4
147 reviews
5 stars
82
4 stars
6
3 stars
3
2 stars
1
1 star
55

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees received praise for being helpful and friendly, others were reported as rude and unprofessional.

Timeliness

Multiple reviews indicate that the store frequently opens late, causing frustration among customers who expect timely service.

Pricing Issues

Customers expressed dissatisfaction with high printing and service fees, feeling that the charges were excessive and not clearly communicated.

Staff Competence

Some staff members were highlighted for their efficiency and knowledge, while others were criticized for poor service and lack of professionalism.

Store Environment

The store is generally described as clean and well-organized, contributing positively to the customer experience.
  • II
    Iz
    1 day ago
    5.0
    Friendly, kind and efficient staff members. Very helpful and go above and beyond. Well-lit, safe area.
  • TD
    Tyler Dyvig
    Nov 12, 2025
    1.0
    Do NOT take Amazon returns here. I very rarely write a bad review but I had the most annoying experience. Amazon charged me to return two items through UPS when I got to this UPS store (which has a sign that they take Amazon returns) they charged me and additional $39.99 just to return to amazon!!
  • IA
    Isabella Araque
    Nov 9, 2025
    1.0
    employee MADDIX went out of his way today to gaslight me, I requested premium processing for probably the most important package of my life and this person sent it as regular which is now causing a big delay in the delivery. I went in person to request a a tracking number today because I also did not get a receipt (I was also not asked for my email to get email or text updates which is pretty standard in my opinion) And saw the delay. He continues to say I didn’t tell him I wanted premium processing even though we discussed pricing for a good couple minutes. He could have admitted his mistake and explained he misunderstood and apologize but instead he continued dismissing me and telling me I was wrong, which I was not, because how am I going to be wrong about the thing I came in explicitly to do. No effort in improving the situation, nothing.
  • EJ
    Elizabeetle Jones
    Nov 6, 2025
    2.0
    As other reviews have mentioned, there are ridiculous printing fees. I had to return an Amazon order through UPS but left this location in a hurry. Those prices for printing are criminal. I recommend printing at Fedex and then dropping off at UPS. Not as convenient as a one-stop-shop, but I won't be paying $5 convenience fee. I'll email my PDF to the Fedex printer and only pay for the pages I need.
  • TN
    Thierry Nerrad
    Nov 3, 2025
    5.0
    Cesar and Deondre are Life Saving. I’m so blessed to live upstairs from the best UPS store and all of Manhattan with the best employees. Everyone in the building raves about the service. We thank you for having such a magnanimous team. Thierry Nerrad.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 5:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the main services offered by The UPS Store #7508 in New York?

The UPS Store #7508 offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more for both personal and business needs.