The UPS Store

4.5
167 reviews
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Business Details

118A Orchard St, New York, NY
10002, United States
(646) 524-6940
https://locations.theupsstore.com/ny/new-york/118a-orchard-st
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About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #7525 in New York offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Details

  • DeliveryAvailable
  • [Free/Paid] wi-fiNot available
  • Wheelchair accessible entranceAvailable

Location

The UPS Store
118A Orchard St, New York, NY
10002, United States

Hours

Reviews

4.5
167 reviews
5 stars
143
4 stars
1
3 stars
1
2 stars
3
1 star
19

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff consistently received praise for being friendly, helpful, and going above and beyond to assist customers.

Efficiency

Many customers noted the quick and efficient service, with several mentioning fast processing times for shipping and printing.

Pricing Issues

Some customers expressed dissatisfaction with pricing, particularly for notary services and packaging supplies, feeling they were overcharged compared to competitors.

Mixed Experiences

While most reviews were positive, a few customers reported negative interactions with specific staff members, indicating inconsistency in service quality.

Community Trust

Several customers highlighted their loyalty to this location, often traveling from other areas due to the reliable service and personal touch.
  • NS
    Nina-Marie Scalera
    4 days ago
    5.0
    The best UPS I've ever been too. Edward and Nay saved my life with print outs I needed last minute. They were patient and very kind. While I was here the store got busy and they helped every customer with ease and even knew returning customers and greeted them by name. Definitely will return
  • EP
    Executive Business Partners
    Nov 15, 2025
    5.0
    Best UPS store staff I’ve ever dealt with honestly. They always go above & beyond, busy or not. World-class Service is an understatement for store staff ESPECIALLY the NBA superstar looking gentleman there —> ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Try walking into this store with a smile & you’ll literally see it for yourself ..
  • CG
    Ciara Graham
    Nov 11, 2025
    5.0
    I wish I can give more than 5 stars! The service was amazing and the staff were very respectful and helpful. Give them a raise because they deserve it !!!!
  • HL
    hu lin
    Nov 10, 2025
    1.0
    Bring my package, and they demand box and cost $15, I did not say anything, then bring my own box, they demand need to pay for tape, ONLY for me, I saw they tape other people box for FREE, ok buy their tape $7 for small one should only cost $3 at target , and I did not say a word, until they asked me to leave the store to tape the box outside!!!!!!!! There was only one customer in the store beside me, I am not blocking anyone business, and it is freezing outside! Something are wrong with them, as no customer deserves disrespectful treatment like that.
  • VH
    Vance Hillard
    Oct 29, 2025
    5.0
    Nay was very helpful, informative, and even went to pick up my item where I had inadvertently left it to box it up and ship it back to me.
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Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #7525 offer in New York?

They provide packing, shipping, printing, document finishing, mailbox rental, notary, shredding, faxing, and passport/photo ID services.