Staples

4.0
360 reviews

About

Office Supply StorePrint ShopElectronics StoreComputer StoreSchool Supply StoreShipping ServiceRecycling CenterCoworking SpacePhoto LabComputer Repair Service
With a focus on the community of small businesses and consumers, Staples in New York, NY provides innovative printing, shipping, technology, travel and recycling services, along with products and inspiration essential to the new ways of working and learning. Staples Stores serve millions of customers from entrepreneurs and small businesses to remote workers, parents, teachers, and students. Explore Staples, the Working and Learning Store, at your local Staples Store or visit us online.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Staples
2248 Broadway, New York, NY
10024, United States

Hours

Reviews

4.0
360 reviews
5 stars
226
4 stars
35
3 stars
20
2 stars
16
1 star
63

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; while some customers praise helpful and friendly service, others report unprofessionalism and rudeness from certain employees.

Product Availability

Customers appreciate the wide selection of products available, but some have noted issues with specific items being out of stock.

Store Environment

The store is generally described as clean and well-organized, though some customers have mentioned a lack of air conditioning in certain areas.

Management Issues

Several reviews highlight concerns about management's impact on staff morale and customer service, with calls for better training and support.

Printing Services

While some customers have had positive experiences with printing services, others report issues with quality and staff assistance.
  • PH
    Philipp Houck
    Nov 14, 2025
    1.0
    Fix your scanner for the amazon return station - its been going on for over 3 weeks!
  • MS
    Marc Strohl
    Nov 13, 2025
    5.0
    Staples makes it so easy to order, quick delivery and return if required, go Staples!!!!
  • MM
    Michael
    Oct 31, 2025
    1.0
    So my experience at this day was location Was terrible to say the least.The The staff was Was attempting to be helpful, but I can tell my management wasn’t being allowed to help to their fullest capability. I came in to purchase a chair and I was speaking with one of the tech associates that was letting me know the functionalities of the chair and everything else that Staples offers with their furniture. When all of a sudden the tech associate was Tending to another task because a manager by the name of Maribel Came up on the tech floor right in front of me and told the tech associate why they wasn’t getting whatever taxes were behind their bench done. I can see in the moment the tech associate was telling his boss that he was tending to the customer and that he would address her in a minute This was over the radio, essentially because he was speaking to her over the radio in front of me and I can hear her over the radio. Which then she proceeded to come up on the tech floor because I read her name tag and I know that was his boss, and she proceeded to just give him a extremely negative attitude and put him down just cause he wasn’t addressing her in the moment when he was trying to focus on customer service me being a customer purchasing a product in the store it just displayed a level unprofessionalism Honestly, a very hostile work environment because she came up as nothing but extremely negative with her attitude and I feel sorry for any employees that have to work under a boss like that if these is the management that Staples has in their positions within their stores, the company should address this the manager, Mirabel At this location Gave me the customer a horrible experience because of her negative attitude and hostile Energy Staples should address her Because the way she talks to her employees is quite frankly disgusting.
  • BB
    Brad Bosley
    Oct 27, 2025
    1.0
    Like others have said, very unhelpful and unfriendly staff. Pray your packages aren’t left here by UPS because you’ll have to fight to get them.
  • KB
    Kimberly-Ann Brady
    Oct 24, 2025
    1.0
    I came to this Staples location to print my résumé and a booklet for a job opportunity. The print associate initially took quite a while, so I went downstairs to purchase some folders and index cards. When I returned, I noticed the print job had cutting errors that affected the layout and logo. I asked for it to be reprinted, but even after reprinting, the issue was still there. When I pointed it out, the associate insisted it was my fault — even though my home print copy came out perfectly fine. I still tried to remain polite and patient. However, when I came back to show her my reprint code, she had already started assisting another customer. When I mentioned I had been waiting, she loudly said, “I’m doing you a favor, I didn’t have to help you.” That response was unprofessional, embarrassing, and completely unnecessary, especially as I was simply trying to get my materials printed correctly. I waited another 5–10 minutes, but she never returned to assist me. It was disappointing to be treated this way, especially in front of other customers. I truly hope management provides better training in professionalism, customer service, and fairness to all customers — no one should leave feeling dismissed or disrespected.

Frequently Asked Questions About Staples

What are the regular opening hours of Staples in New York, NY?

Staples is open Monday to Friday from 8:00 AM to 9:00 PM, Saturday from 9:00 AM to 9:00 PM, and Sunday from 10:00 AM to 7:00 PM.

Where is Staples located in New York?

Staples is located at 2248 Broadway, New York, NY 10024.