Business Details
About
Shipping ServiceXPO Enterprise Services
RXO Logistics is the largest provider of last mile logistics for heavy goods in North America. Last mile is a critically important part of the supply chain that benefits from scale, technology and experience. We arrange an average of 10,000,000 last mile deliveries and about 500,000 assemblies and installations annually.
Location
Hours
Reviews
1.3
208 reviews
5 stars
9
4 stars
5
3 stars1
2 stars3
1 star
190
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted extremely poor customer service, with long wait times, unhelpful representatives, and a lack of accountability for delivery issues.
Delivery Issues
Customers consistently reported missed deliveries, incorrect scheduling, and items marked as delivered when they were not.
Installation Problems
Many customers experienced improper installation of appliances, leading to further complications and dissatisfaction.
Communication Failures
There were frequent complaints about inadequate communication regarding delivery times and updates, leaving customers frustrated and uninformed.
Overall Experience
The majority of reviews reflected a deeply negative overall experience with RXO, with many customers advising others to avoid using their services.
- CDCX DRIPDec 21, 20251.0Garbage
- CCChris ChandlerDec 11, 20251.0They have truly earned their hundreds of 1 star reviews. The original phone number I was given for them is out of service. They said I'll receive multiple confirmations, and I have received none despite them having confirmed my phone and email address. They said they've emailed me info but refuse to resend it once I tell them nothing arrived. They acknowledged on the phone their tracking portal doesn't reflect any of their internal systems. Their useless phone reps ask you to remain on the line for a survey and then the survey just hangs up on you. Stunningly incompetent from stem to stern.
- BHBrad HonigmanDec 8, 20252.0RXO handled delivery of a washer and dryer. The guys were very friendly - two stars for that. But they didn't have a leveler, so they couldn't level the machine. When I said it was uneven, he said it's because the floor isn't perfectly level. Well, duh, that's why you need to level the machines. Otherwise it will vibrate excessively, which it is. Leveling is an important part of the installation, so in my view, they didn't even finish the installation. They also scraped up my floor pretty badly (see photos). Hopefully, they'll figure out a way to resolve this and send someone back to level the machines.
- MTMansoor TareenDec 5, 20251.0Terrible service. Do not use. Read the reviews, they have a 1 star rating and are flooded with terrible reviews from customers within the last few months. There are responses posted to each bad review by the company expressing apologies yet no actual firm steps to fix their terrible service. I ordered a TV from Costco which was supposed to be delivered to your room of choice. Instead, the 2 delivery guys left it at the front entrance half inside the door and half outside even though I was there asking them to move it into the living room. I pushed it gently inside the entrance by myself but I am physically unable to move it due to back issues. Currently it is a physical hazard that could crush my little kid if she tips it over. Terrible, terrible business which continues to get flooded with bad reviews. I called Costco to call the drivers and please send them back to help but they refused saying they were already at the next stop. I filed a complaint with Costco against using this company in the future. UPDATE: I called RXO Logistics and told them about my bad experience with their delivery drivers but they did not offer any assistance, nor did they offer to help me. Truly disappointing!
- RRRich RomanoDec 2, 20251.0Driver called me saying they were 10 minutes out, never showed. An hour later I called and no answer or call back. Another 2 hours go by, no call, no show. Had to call several different factions of Lowes where I ordered from just to get bounced around and told they can't do anything but reschedule for several days later. The place is a joke. Its also the same outfit as XPO. When a company has to go by several names, that's a red flag... find another logistics company, this is by far the worst.
Frequently Asked Questions About RXO
What services does RXO provide as a last mile logistics company?
RXO specializes in last mile logistics for heavy goods, including arranging deliveries, assemblies, and installations, handling around 10 million deliveries and 500,000 assemblies annually.
Where is RXO located?
RXO is located at 229 West 36th St, New York, NY 10018, United States.
What are RXO's business hours?
RXO is open daily from 8:00 AM to 5:00 PM.
How can I contact RXO for last mile delivery inquiries?
You can contact RXO via phone at +1 800-883-4593 or email lastmile@rxo.com.
Does RXO offer services in multiple languages?
Yes, RXO offers services in English and Spanish.
What types of goods does RXO typically deliver?
RXO focuses on heavy goods including appliances and furniture, providing delivery, assembly, and installation services.
Are there any notable companies near RXO's New York location?
Nearby, you can find XPO Logistics Same Day Messenger Service, SLH Group (property management), and Output Systems (printing equipment and supply).
How can nearby transit or businesses help customers visiting RXO?
Customers could use nearby businesses like XPO Logistics, Inc. for related freight services, or visit WeWork for professional meetings before or after their visit.
Are there any local amenities near RXO for visitors to explore?
Visitors might enjoy stopping by Matto Espresso for coffee or explore art galleries like DM Art located nearby.
Where can I find more information about RXO online?
More details about RXO can be found on their website at https://www.rxo.com, and social media profiles including LinkedIn, Facebook, Instagram @rxo.inc, and Twitter @rxoinc.