Business Details
About
Shipping Service
RXO Logistics is the largest provider of last mile logistics for heavy goods in North America. Last mile is a critically important part of the supply chain that benefits from scale, technology and experience. We arrange an average of 10,000,000 last mile deliveries and about 500,000 assemblies and installations annually.
Location
Hours
Reviews
1.3
203 reviews
5 stars
9
4 stars
5
3 stars1
2 stars2
1 star
186
What are people saying?
AI-generated from recent customer reviews
Delivery Issues
Numerous customers reported failed or delayed deliveries, often with no communication from the company.
Customer Service
Customers experienced poor customer service, including long wait times, unhelpful representatives, and lack of accountability.
Installation Problems
Many reviews mentioned that the delivery teams refused to install appliances or did so improperly, leading to further complications.
Communication Failures
Customers frequently noted a lack of communication regarding delivery times and changes, leading to frustration and wasted time.
Professionalism
Several reviews highlighted unprofessional behavior from delivery staff, including rudeness and a lack of care for customer property.
- CBCharlotte BarrettNov 4, 20251.0Installer caused damage to my vents in the ceiling and had to pay $800 for repairs. Seems when inserting the dryer vent hose into the opening, he forced it so hard it disconnected the elbow joint in the ceiling. This was discovered when I was trying to have my vents cleaned and they couldn’t get through that area to remove lint. Ceiling had to be cut open and elbow joint repaired. Claim was denied, I appealed and was told they would rather not put through insurance and would settle. I agree on an amount they offered and then was dropped like a hot potato!! I’ve called Lowe’s and RXO a number of times but keep getting nowhere. AWFUL customer service!!
- KUKyle UngerNov 2, 20251.0I spent far too much time on the phone with RXO requesting that they need to share important information with their dispatch team concerning best dropoff locations and logical truck sizes ahead of a delivery for heavy appliances. They reassured me that everything was communicated when in fact it was not. Careless people, terrible organization. Stay away
- DADana AbeleiraOct 28, 20251.0Terrible delivery team. They stopped at my house to tell their team that we put the wrong address in after literally locking EYES, Then they proceeded to drive off without delivering our refrigerator. This behavior is completely unacceptable and lazy. They’ve already put off our delivery from a week ago and now have rescheduled us for next week. Who’s to say they won’t just do this again. If you can avoid them do so AT ALL AND ANY COST.
- MWMonika WojdyłoOct 28, 20251.0Terrible service. I had a scheduled delivery from IKEA that included a couch. The driver called me on the way to say they forgot to load the couch and would deliver it another day. However, they delivered only part of the order and then lied, claiming the couch had been delivered. I spent hours on the phone with IKEA trying to prove that the couch was never delivered. Because of this vendor’s dishonesty, I may lose $3,000 — they continue to insist that the couch was included in the delivery. I even have a photo from the driver showing it wasn’t, yet they keep lying to me and to IKEA. Absolutely unacceptable experience…
- SASabina AshurovaOct 27, 20251.0Genuinely one of the worst customer experiences I’ve ever had with any company. I’ve wasted weeks of time trying to get them to deliver my order after informing them I needed a COI for delivery. They show up to do the delivery without the COI, I have to reschedule everything, wait for it to be returned to their warehouse, rescanned and rescheduled. Then, they send the COI, we schedule the delivery and it turns out they failed to fill out half of the COI so my building can’t accept it AGAIN. Then, I call their support for hours trying to get it resolved and they are useless. Then the driver marks the delivery as delivered and I can’t even reschedule it from IKEA. I’m waiting on my furniture for my empty apartment and would never use them literally ever again. Horrible.
Frequently Asked Questions About RXO
What services does RXO provide as a last mile logistics company?
RXO specializes in last mile logistics for heavy goods, including arranging deliveries, assemblies, and installations, handling around 10 million deliveries and 500,000 assemblies annually.
Where is RXO located?
RXO is located at 229 West 36th St, New York, NY 10018, United States.
What are RXO's business hours?
RXO is open daily from 8:00 AM to 5:00 PM.
How can I contact RXO for last mile delivery inquiries?
You can contact RXO via phone at +1 800-883-4593 or email lastmile@rxo.com.
Does RXO offer services in multiple languages?
Yes, RXO offers services in English and Spanish.
What types of goods does RXO typically deliver?
RXO focuses on heavy goods including appliances and furniture, providing delivery, assembly, and installation services.
Are there any notable companies near RXO's New York location?
Nearby, you can find XPO Logistics Same Day Messenger Service, SLH Group (property management), and Output Systems (printing equipment and supply).
How can nearby transit or businesses help customers visiting RXO?
Customers could use nearby businesses like XPO Logistics, Inc. for related freight services, or visit WeWork for professional meetings before or after their visit.
Are there any local amenities near RXO for visitors to explore?
Visitors might enjoy stopping by Matto Espresso for coffee or explore art galleries like DM Art located nearby.
Where can I find more information about RXO online?
More details about RXO can be found on their website at https://www.rxo.com, and social media profiles including LinkedIn, Facebook, Instagram @rxo.inc, and Twitter @rxoinc.