Business Details
About
Logistics ServiceTransportation Service
With more than four decades of experience, AIT’s residential delivery division manages direct-to-consumer and B2B shipments on behalf of retailers of all sizes, all around the world. They offer multiple service levels, experience across a wide range of commodities and can quickly develop informed and efficient solutions — tailored just for your specific needs.
Details
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.4
2,887 reviews
5 stars
2,384
4 stars
75
3 stars17
2 stars24
1 star
387
What are people saying?
AI-generated from recent customer reviews
Professionalism
Customers consistently praised the professionalism and knowledge of the delivery and installation teams.
Timeliness
Many reviews highlighted the punctuality of the delivery teams, with several customers noting that deliveries were made within the promised time frames.
Customer Service
Overall, customers reported excellent communication and friendly service from the delivery personnel, contributing to a positive experience.
Installation Quality
The installation process was frequently described as efficient and thorough, with technicians providing helpful demonstrations and ensuring customer satisfaction.
Mixed Experiences
While most feedback was positive, a few customers reported issues with scheduling and delays, indicating room for improvement in logistics.
- ATAmanda Tindle2 days ago5.0Loved the communication. Text updated when they were 30 mins away. Our window for delivery was from 1-5 and they arrived at 2:15. They were finished and gone by 2:25. Super easy, professional, convenient.
- MRMary Rieger3 days ago5.0Dick’s Sporting Goods is a great place to order products from and have them delivered to your home. delivery team is wonderful. The store team is also great. I love their no interest if you pay within the amount of time allowed with their credit card!
- LALori AlbertsonNov 14, 20255.0We got a treadmill and our technicians were wonderful. They kept us posted on delivery time and assembled our treadmill with ease, efficiency, and expertise. They made sure everything worked perfectly and that we understood all our machines features - testing each one to insure all was functioning properly. We highly recommend our delivery and assembly team.
- AAAngela Al-AsadNov 11, 20251.0Nobody rang the door bell or knocked. Nobody even appeared on our security camera attempting to deliver. We then received an email that says 'shipment has been delivered and signed for by: A&R nobody on site/ no answer' No one here has the initials A&R.... No shipment outside. Called the number on the email, they don't know where the shipment is and do not know how to contact the driver to find out where it is and what happened... The lack of communication is astounding.... Other person is supposed to call me back after they locate our shipment and find out what happened.
- WRWilfredo RamosNov 7, 20255.0The coordination and customer service were exceptional, with clear and consistent communication keeping me fully informed throughout the process. The concrete work and assembly were executed flawlessly. The hoop was installed in the perfect location, demonstrating great flexibility in placement. I highly recommend this service to anyone considering an in-ground basketball hoop installation.
Frequently Asked Questions About AIT Home Delivery
How do I check the status of an existing delivery?
You can check the status of your shipment by calling our customer experience team at 1-866-939-7737. If you are a DICK’S Sporting Goods customer, please dial 1-855-413-8100.
How do I schedule a delivery?
You can schedule a delivery service by calling our customer experience team at 1-866-939-7737. If you are a DICK’S Sporting Goods customer, please dial 1-855-413-8100.
Am I required to provide shipment dimensions and weight to get pricing?
Yes, both shipment dimensions and weight are required for accurate pricing.
Can I pick up my shipment from the local delivery terminal?
No, customer pickup is not available. Our expert teams will deliver your shipment directly to the destination address.
Do you provide a warranty for your assembly work?
Yes, depending on the product, we provide a range of warranties for our work, beginning at 30 days and lasting for as long as one year.
Do you assemble any product?
Yes, in addition to our standard catalog of assembly items, including furniture and outdoor sporting equipment, we will also provide pricing for assembly of other items.
Can you move the product for me to the location I need it in?
Yes, we can arrange for in-room delivery as part of our white glove delivery service. Please include that preference in your pricing request.
Are your technicians background checked?
Yes, all our professional technicians undergo thorough background checks and are also bonded and insured.
How can I check the status of an existing delivery with AIT Home Delivery?
You can check your shipment status by calling the customer experience team at 1-866-939-7737. DICK’S Sporting Goods customers should call 1-855-413-8100.
What is the process to schedule a delivery with AIT Home Delivery?
Schedule delivery by calling our customer experience team at 1-866-939-7737, or 1-855-413-8100 if you are a DICK’S Sporting Goods customer.
Do I need to provide shipment dimensions and weight to get pricing?
Yes, accurate pricing requires both shipment dimensions and weight.
Is it possible to pick up my shipment directly from AIT's local delivery terminal?
No customer pickups are allowed; shipments are delivered directly to the destination address by our expert teams.
Does AIT Home Delivery offer warranties for assembly services?
Yes, warranties range from 30 days up to one year depending on the product.
Can AIT Home Delivery assemble products outside their standard catalog?
Yes, they provide pricing for assembly of other items besides standard categories such as furniture and outdoor sporting equipment.
Does AIT Home Delivery offer in-room product placement?
Yes, in-room delivery can be arranged as part of the white glove delivery service by indicating this preference in your pricing request.
Are the technicians at AIT Home Delivery background checked and insured?
Yes, all technicians are thoroughly background checked, bonded, and insured for your peace of mind.
What are the business hours of AIT Home Delivery in New York?
AIT Home Delivery is open Monday to Friday from 6:00 AM to 11:00 PM, Saturday from 7:00 AM to 10:00 PM, and Sunday from 7:00 AM to 9:00 PM. They are closed on Thanksgiving (November 27, 2025) and Christmas (December 25, 2025).
Which nearby places can customers visit before or after visiting AIT Home Delivery?
Customers might enjoy visiting nearby spots such as the art galleries Radom Photo Imaging and Gallery 637 New York, or pick up essentials at Cordette Pharmacy. For wellness, the Rose Foot Spa and Runner Clinic NYC are close by.
How can nearby services like Spotless Services and Michael Halebian & Co. complement AIT Home Delivery customers?
Customers can coordinate handyman or flooring services from nearby contractors Spotless Services and Michael Halebian & Co. to prepare their home for deliveries or installations.
Are there convenient transit or assistance services near AIT Home Delivery's location?
While specific transit stations are not listed, local service providers such as Travel Visa Pro for travel services and Fast Track E Visa Services for visa assistance are nearby, which can aid travelers or clients needing those services near AIT Home Delivery.