Business Details
About
Logistics ServiceTransportation Service
With more than four decades of experience, AIT’s residential delivery division manages direct-to-consumer and B2B shipments on behalf of retailers of all sizes, all around the world. They offer multiple service levels, experience across a wide range of commodities and can quickly develop informed and efficient solutions — tailored just for your specific needs.
Details
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.4
3,061 reviews
5 stars
2,550
4 stars
76
3 stars18
2 stars24
1 star
393
What are people saying?
AI-generated from recent customer reviews
Professionalism
Many customers praised the professionalism and friendliness of the delivery and installation teams.
Communication
There were mixed reviews regarding communication, with some customers experiencing excellent updates while others faced significant issues.
Punctuality
Most reviews highlighted that deliveries were generally on time, although there were notable exceptions.
Service Quality
Overall, customers were satisfied with the quality of service, particularly in the setup and handling of heavy equipment.
- CHcristal de hoyos2 days ago1.0Delivery guys would NOT bring the treadmill inside the house. My 87 yo stepdad received the equipment and the two delivery guys said they could not bring equipment in and left treadmill in box outside in drive way. I was never told I had to pay extra for it to be delivered inside the house or to assemble it. I could’ve done this if I was told. My mother and stepdad live by themselves.
- LWLindsay Wood3 days ago5.0The scheduling was slightly tricky but worked itself out. The delivery team was truly AMAZING! The guys called ahead to give me a 30 minute time frame of arrival. Once they arrived they were friendly, kind, incredibly professional, and very informative. They do a BIG job and they are well versed in the set up and start up of equipment!!
- CCChristie5 days ago5.0⭐⭐⭐⭐⭐+ Outstanding treadmill delivery and assembly service! Communication was excellent from start to finish—they kept us informed of their status and arrived right on time. The team was professional, courteous, and took great care to protect our walls and flooring throughout the process. Assembly was done efficiently and correctly, and everything was left clean and orderly. Reliable, careful, and truly top-notch service. Definitely a 5-plus star experience—I would highly recommend them without hesitation.
- MMMaryse MackeyJan 3, 20265.0Had my treadmill delivered and assembled today by Felix and Leo. They were exceptional and outstanding. They were on time, efficient, professional and friendly. They answered my questions with no hesitation and quickly thought me how to use the machine. Best of all, they cleaned up after themselves. I am extremely satisfied with this service. Kudos to you Felix and Leo. You are a great team 👏🏾 👍🏽 💙 🙌🏽
- MWMichael WhiteDec 21, 20251.0Communication with this delivery company is terrible. They called and selected a random delivery time without calling to confirm first. Then I had to call them several times to get the original delivery date changed. When it was reschedule from Dec 11 to Dec 13 they didn’t show on the 13 after I had waited at home all day. They finally rescheduled again for Dec 20th. Every time I called the customer service number I got the same run around from every representative. They would say they will notify the dispatcher and get the delivery date changed, but 4 separate times they didn’t follow through. Awful communication between call center and dispatcher. If I could give a -5 I would.
Frequently Asked Questions About AIT Home Delivery
How do I check the status of an existing delivery?
You can check the status of your shipment by calling our customer experience team at 1-866-939-7737. If you are a DICK’S Sporting Goods customer, please dial 1-855-413-8100.
How do I schedule a delivery?
You can schedule a delivery service by calling our customer experience team at 1-866-939-7737. If you are a DICK’S Sporting Goods customer, please dial 1-855-413-8100.
Am I required to provide shipment dimensions and weight to get pricing?
Yes, both shipment dimensions and weight are required for accurate pricing.
Can I pick up my shipment from the local delivery terminal?
No, customer pickup is not available. Our expert teams will deliver your shipment directly to the destination address.
Do you provide a warranty for your assembly work?
Yes, depending on the product, we provide a range of warranties for our work, beginning at 30 days and lasting for as long as one year.
Do you assemble any product?
Yes, in addition to our standard catalog of assembly items, including furniture and outdoor sporting equipment, we will also provide pricing for assembly of other items.
Can you move the product for me to the location I need it in?
Yes, we can arrange for in-room delivery as part of our white glove delivery service. Please include that preference in your pricing request.
Are your technicians background checked?
Yes, all our professional technicians undergo thorough background checks and are also bonded and insured.
How can I check the status of an existing delivery with AIT Home Delivery?
You can check your shipment status by calling the customer experience team at 1-866-939-7737. DICK’S Sporting Goods customers should call 1-855-413-8100.
What is the process to schedule a delivery with AIT Home Delivery?
Schedule delivery by calling our customer experience team at 1-866-939-7737, or 1-855-413-8100 if you are a DICK’S Sporting Goods customer.
Do I need to provide shipment dimensions and weight to get pricing?
Yes, accurate pricing requires both shipment dimensions and weight.
Is it possible to pick up my shipment directly from AIT's local delivery terminal?
No customer pickups are allowed; shipments are delivered directly to the destination address by our expert teams.
Does AIT Home Delivery offer warranties for assembly services?
Yes, warranties range from 30 days up to one year depending on the product.
Can AIT Home Delivery assemble products outside their standard catalog?
Yes, they provide pricing for assembly of other items besides standard categories such as furniture and outdoor sporting equipment.
Does AIT Home Delivery offer in-room product placement?
Yes, in-room delivery can be arranged as part of the white glove delivery service by indicating this preference in your pricing request.
Are the technicians at AIT Home Delivery background checked and insured?
Yes, all technicians are thoroughly background checked, bonded, and insured for your peace of mind.
What are the business hours of AIT Home Delivery in New York?
AIT Home Delivery is open Monday to Friday from 6:00 AM to 11:00 PM, Saturday from 7:00 AM to 10:00 PM, and Sunday from 7:00 AM to 9:00 PM. They are closed on Thanksgiving (November 27, 2025) and Christmas (December 25, 2025).
Which nearby places can customers visit before or after visiting AIT Home Delivery?
Customers might enjoy visiting nearby spots such as the art galleries Radom Photo Imaging and Gallery 637 New York, or pick up essentials at Cordette Pharmacy. For wellness, the Rose Foot Spa and Runner Clinic NYC are close by.
How can nearby services like Spotless Services and Michael Halebian & Co. complement AIT Home Delivery customers?
Customers can coordinate handyman or flooring services from nearby contractors Spotless Services and Michael Halebian & Co. to prepare their home for deliveries or installations.
Are there convenient transit or assistance services near AIT Home Delivery's location?
While specific transit stations are not listed, local service providers such as Travel Visa Pro for travel services and Fast Track E Visa Services for visa assistance are nearby, which can aid travelers or clients needing those services near AIT Home Delivery.