Brand Certified
AIT Home Delivery
4.4(3158 reviews)
Certified by AIT Home Delivery • Feb 22, 2026
Business Details
55 W 39th Street, New York, NY
10018, United States
Certified by AIT Home Delivery • Feb 22, 2026
(866) 939-7737
Certified by AIT Home Delivery • Feb 22, 2026
https://www.aitworldwide.com/locations/new-york-new-york-3/
Certified by AIT Home Delivery • Feb 22, 2026
About
Certified by AIT Home Delivery • Feb 22, 2026
Logistics ServiceTransportation Service
With more than four decades of experience, AIT’s residential delivery division manages direct-to-consumer and B2B shipments on behalf of retailers of all sizes, all around the world. They offer multiple service levels, experience across a wide range of commodities and can quickly develop informed and efficient solutions — tailored just for your specific needs.
Details
- Wheelchair accessible entranceAvailable
Location
Certified by AIT Home Delivery • Feb 22, 2026
Hours
Certified by AIT Home Delivery • Feb 22, 2026
Reviews
4.4
3,158 reviews
5 stars
2,646
4 stars
76
3 stars18
2 stars24
1 star
394
What are people saying?
AI-generated from recent customer reviews
Delivery Efficiency
Customers consistently praised the punctuality and efficiency of the delivery teams, noting that they arrived on time and completed setups quickly.
Professionalism
The delivery personnel were frequently described as professional, friendly, and courteous, contributing to a positive customer experience.
Communication
Many reviews highlighted excellent communication from the company regarding delivery schedules and updates, enhancing customer satisfaction.
Setup Quality
Customers appreciated the thorough and careful setup of their equipment, with many noting that the teams cleaned up after themselves.
Service Issues
A few customers reported significant issues with communication and scheduling, particularly regarding delays and lack of follow-through on service requests.
- DSDanielle S2 days ago5.0Rick Foster was extremely professional and knowledgeable with the issue my treadmill was having. He arrived on time after calling when he was in route. He diagnosed the issue within minutes and completely resolved the issue. I highly recommend this technician and his company.
- LRLashaun Renfroe3 days ago5.0The gentleman who handled my delivery was extremely helpful and attentive. You can truly tell he takes pride in his job and genuinely cares about how deliveries are handled and how customers are treated. That says a lot about his character and work ethic. Employees like him deserve recognition. I believe he would thrive in a leadership position and should absolutely be considered for advancement. To him, I say thank you — and please keep doing what you’re doing. It does not go unnoticed.
- JLJudy Loretto6 days ago5.0The team that came worked very well and efficiently together. They were very patient, as they needed to troubleshoot the machine at first. And they stayed until it was all figured out, and the treadmill was running ! The communication was great, as they arrived within the three hour period and kept us updated throughout.
- SOselina ortizFeb 14, 20261.0Horrible delivery service. They give you a delivery window then don’t even call and say they will be late but come 3 hours after the delivery window was over … then delivery guy comes don’t set up my equipment properly I told him it’s not working and he said I have to call the company and left . They was su to also take the boxes with them it say it clear as day on the receipt and they left it outside worst service I have ever had in my life
- MJMarcie JaworskiFeb 13, 20265.0We had ordered a treadmill through another business right before Christmas of ‘25. Two months of aggravated service, they were so unreliable we ended up cancelling the treadmill. So after Christmas, we ordered a treadmill from Dick’s Sporting Goods store. What a difference. Not only did we get an employee at Dicks who has worked at the store for 22 yrs., so he was very knowledgeable and helpful: the carrier service they employ to deliver and set up was worth every dollar of the fee. Excellent service! Punctual, communicative and brought 250 lb treadmill down to the basement to set it up Highly recommend this company.
Frequently Asked Questions About AIT Home Delivery
How do I check the status of an existing delivery?
You can check the status of your shipment by calling our customer experience team at 1-866-939-7737. If you are a DICK’S Sporting Goods customer, please dial 1-855-413-8100.
How do I schedule a delivery?
You can schedule a delivery service by calling our customer experience team at 1-866-939-7737. If you are a DICK’S Sporting Goods customer, please dial 1-855-413-8100.
Am I required to provide shipment dimensions and weight to get pricing?
Yes, both shipment dimensions and weight are required for accurate pricing.
Can I pick up my shipment from the local delivery terminal?
No, customer pickup is not available. Our expert teams will deliver your shipment directly to the destination address.
Do you provide a warranty for your assembly work?
Yes, depending on the product, we provide a range of warranties for our work, beginning at 30 days and lasting for as long as one year.
Do you assemble any product?
Yes, in addition to our standard catalog of assembly items, including furniture and outdoor sporting equipment, we will also provide pricing for assembly of other items.
Can you move the product for me to the location I need it in?
Yes, we can arrange for in-room delivery as part of our white glove delivery service. Please include that preference in your pricing request.
Are your technicians background checked?
Yes, all our professional technicians undergo thorough background checks and are also bonded and insured.
How can I check the status of an existing delivery with AIT Home Delivery?
You can check your shipment status by calling the customer experience team at 1-866-939-7737. DICK’S Sporting Goods customers should call 1-855-413-8100.
What is the process to schedule a delivery with AIT Home Delivery?
Schedule delivery by calling our customer experience team at 1-866-939-7737, or 1-855-413-8100 if you are a DICK’S Sporting Goods customer.
Do I need to provide shipment dimensions and weight to get pricing?
Yes, accurate pricing requires both shipment dimensions and weight.
Is it possible to pick up my shipment directly from AIT's local delivery terminal?
No customer pickups are allowed; shipments are delivered directly to the destination address by our expert teams.
Does AIT Home Delivery offer warranties for assembly services?
Yes, warranties range from 30 days up to one year depending on the product.
Can AIT Home Delivery assemble products outside their standard catalog?
Yes, they provide pricing for assembly of other items besides standard categories such as furniture and outdoor sporting equipment.
Does AIT Home Delivery offer in-room product placement?
Yes, in-room delivery can be arranged as part of the white glove delivery service by indicating this preference in your pricing request.
Are the technicians at AIT Home Delivery background checked and insured?
Yes, all technicians are thoroughly background checked, bonded, and insured for your peace of mind.
What are the business hours of AIT Home Delivery in New York?
AIT Home Delivery is open Monday to Friday from 6:00 AM to 11:00 PM, Saturday from 7:00 AM to 10:00 PM, and Sunday from 7:00 AM to 9:00 PM. They are closed on Thanksgiving (November 27, 2025) and Christmas (December 25, 2025).
Which nearby places can customers visit before or after visiting AIT Home Delivery?
Customers might enjoy visiting nearby spots such as the art galleries Radom Photo Imaging and Gallery 637 New York, or pick up essentials at Cordette Pharmacy. For wellness, the Rose Foot Spa and Runner Clinic NYC are close by.
How can nearby services like Spotless Services and Michael Halebian & Co. complement AIT Home Delivery customers?
Customers can coordinate handyman or flooring services from nearby contractors Spotless Services and Michael Halebian & Co. to prepare their home for deliveries or installations.
Are there convenient transit or assistance services near AIT Home Delivery's location?
While specific transit stations are not listed, local service providers such as Travel Visa Pro for travel services and Fast Track E Visa Services for visa assistance are nearby, which can aid travelers or clients needing those services near AIT Home Delivery.
Brand Certified Facts from AIT Home Delivery
AIT Home Delivery partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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