United States Postal Service

1.5
213 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 255 North Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
255 North Ave, New Rochelle, NY
10801, United States

Hours

Reviews

1.5
213 reviews
5 stars
23
4 stars
4
3 stars
1
2 stars
8
1 star
177

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being described as rude, dismissive, and unhelpful.

Efficiency

Customers frequently reported long wait times and inefficiency, with many stating that the post office is understaffed and slow.

Package Issues

There are multiple complaints about lost or stolen packages, with customers expressing frustration over missing mail and untrustworthy delivery.

Staff Attitude

Several reviews noted that staff members appeared miserable and uninterested in assisting customers, contributing to a negative experience.

Mixed Experiences

While many reviews were negative, a few customers mentioned positive interactions with specific staff members, indicating some inconsistency in service quality.
  • JT
    Jazzie TD
    Jan 2, 2026
    1.0
    Terrible service
  • MM
    MGS
    Dec 17, 2025
    1.0
    Had an appointment for a passport renewal for my minor daughter. We had to take time off of work and she had to miss school to get there on time. We checked in right on time and we were told to stand in a corner and wait and someone would be right with us. 40 minutes later when I inquired about being helped, I was told the person who is responsible is on "lunch" and they had no idea when he would be back. When I asked whether he could be reached, I was told "that's his personal time". Got it. Forget about work and school time for the family who had the appointment.
  • TC
    Teena C
    Dec 15, 2025
    1.0
    Worst Post Office customer service ever. The man that works there looks and seems miserable. There’s an African American woman that doesn’t speak to do when checking out with her. Just tear this place down. The location’s in Larchmont and PB are way better.
  • NN
    Nick
    Nov 25, 2025
    1.0
    Teach your govt employees how to read, and maybe they will stop putting the incorrect mail in my box!!!!!
  • CO
    Christine R Oconnell
    Sep 25, 2025
    1.0
    Another one star review for this location. Does not open on time, staff stare at waiting customers.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.