United States Postal Service

2.7
21 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 40 Campion Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
40 Campion Rd, New Hartford, NY
13413, United States

Hours

Reviews

2.7
21 reviews
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  • IR
    Isaiah Ruffin
    Sep 27, 2025
    1.0
    Kim’s customer service was horrible! I brought in an application for a passport and it was double-sided and she refused to serve me.
  • AS
    Alyssa S
    Sep 6, 2025
    5.0
    they are sad, tired, and just want to go home. my appointment for a passport got cancelled ~20 minutes before it's time and then had little interest in helping with more information. i went to 3 other usps's and they were all nicer. i ended up doing a walk-in appointment at the usps in clinton. 5 stars just because i feel bad for them
  • AP
    Arlene P.
    Mar 24, 2024
    1.0
    I rented a PO Box at this location for 6 months within this year. The entire time that I paid for their services, they would send away my packages, including Amazon packages. Even though on the agreement I signed to rent a P.O. Box it states that the USPS accepts Amazon packages and to use the Post office’s address and my P.O. Box number to receive it. When I contacted this location about them rejecting my packages they showed they were not properly trained and were very unprofessional. I chose not to renew my P.O. Box with this USPS location and I returned the keys for it. I was suppose to receive in return my $10 deposit. The female clerk, with brown hair, blonde highlights, seeing glasses, fair skin completion and a noticeably large facial scar told me that because my account was closed online (by me) she couldn’t see it in her computer if I was suppose to get a deposit back. I was in a rush and in no need to be involved in an argument with a thief. I’m leaving this review now because I just learned that for all USPS locations there is a $10 refundable key deposit for ALL P.O. Box’s and I hope no one else gets their money stolen from this mail courier office that is employed by the federal government. They should be professional, trained and should never steal from the paying customer, or anyone at all also including the government.
  • JP
    Jakeila Phillips
    Mar 27, 2021
    1.0
    As stated in the previous reviews, customer service here is an absolute disgrace !!! Take your business to another place that will be willing to help you without a problem. The manager, who’d was a guy, was very nice. But the others like that Chris and Valerie. Super rude. I had a passport appointment for my infant daughter. I called on a Friday to verify my Saturday appointment. They told me yes I was still on but they’re no longer taking photos because they’re camera broke and I would have to figure out a way to get her photo taken. Within 24hrs no one think to call their customers with this issue. This was the main reason why I booked through them because they stated they take passport photos. So I had to leave work early Saturday morning to go to Walgreens to take a photo. Went there at 8:45 just for them to say it opens at 9 (which is fine being that this was last min due to false advertisement from this post office). So we waited 15mins. As everyone knows it is not easy having an infants photo taken. It literally took us 52mins to get the ideal passport photo for a 5mo old. So we arrived to the post office 10mins late due to the fact of having to find our own way to have our baby passport photo taken. They told us we can’t take our baby passport application because we arrived 10mins late. My heart was broken, I couldn’t say anything. I just walked away with tears in my eyes. I wonder how differently things would have went if they actually had their cameras working and didn’t make us find our own way. I wonder if it would have taken only 10mins to take an infants photo. I wonder if everything would have went so smoothly if only they had everything in order. It’s so disheartening for them to turn me around and be rude about it because their cameras didn’t work. So disappointed in them. They don’t let you know anything and then they’re rude when they’re in the wrong about things. No kind of customer support at all !!!
  • CM
    Christopher McNamara
    Feb 1, 2013
    5.0
    Mail is great!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.