The UPS Store

3.3
203 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #0224 in Nanuet offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Kohl's Shopping Center Off Rte 59.

Details

  • DeliveryNot available

Location

The UPS Store
228 East Route 59, Nanuet, NY
10954, United States

Hours

Reviews

3.3
203 reviews
5 stars
108
4 stars
5
3 stars
6
2 stars
3
1 star
81

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed, with many praising friendly and helpful staff, while others report rude and unprofessional behavior.

Efficiency

Customers appreciate the quick service and efficiency, although some express frustration with long wait times.

Professionalism

There are significant concerns about the professionalism of certain staff members, with multiple reviews highlighting negative interactions.

Convenience

The store is noted for its convenient location and range of services, but some customers have experienced issues with specific policies and charges.
  • DM
    David Maffeo
    3 days ago
    1.0
    Horrible customer service. Returning an Amazon package in a box will not except it. It is in a shippable box. If you need to return something to Amazon do not go here they always try and give you a hard time. Attached is photo of box that they won’t accept which makes zero sense to me.
  • KK
    Kahuna
    Dec 31, 2025
    1.0
    I initially thought this location closed at 7:00 PM and arrived at 6:25 PM. The front door was locked, and signage on the door stated “Closed 6:30 PM,” along with additional signs indicating the store would be closed Wednesday 12/31 and Thursday 1/1. Despite this, there were three employees inside the store along with customers. I waved to the employees and made eye contact, but I was ignored. At approximately 6:32 PM, an employee exited through the front door carrying a box of Krispy Kreme doughnuts. I held the door for him, at which point he grabbed the door, blocked the entrance, and abruptly stated that they were closed. I wasn’t given an opportunity to speak and left. I then drove about 20 minutes to the UPS Store in Mahwah, NJ, arriving at 6:54 PM. The experience there was the complete opposite. I was greeted by three friendly, professional employees who were eager to help. I was assisted immediately and was in and out in under 20 seconds. Even as additional customers came in, the team remained patient, courteous, and efficient with everyone. Customer service makes all the difference, and the contrast between these two experiences was night and day.
  • JF
    Jonathan Friedman
    Dec 29, 2025
    5.0
    Aaron is a fantastic cashier. I came in with two packages and he handled it well and was extremely kind. Best employee!
  • FF
    Frank Feola
    Dec 29, 2025
    1.0
    Do not go here. Extremely rude and snarky customer service. They charge you a dollar for a piece of tape to close a box that they get paid by Amazon to return as well
  • VW
    Vernadette Williams
    Dec 27, 2025
    5.0
    Staff at the UPS store are amazing. They're always courteous, helpful and very knowledgeable.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the regular operating hours of The UPS Store in Nanuet?

The UPS Store in Nanuet is open Monday to Friday from 8:00 AM to 6:30 PM, Saturday from 8:00 AM to 2:00 PM, and Sunday from 10:00 AM to 3:00 PM.