The UPS Store

3.3
192 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #0224 in Nanuet offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Kohl's Shopping Center Off Rte 59.

Details

  • DeliveryNot available

Location

The UPS Store
228 East Route 59, Nanuet, NY
10954, United States

Hours

Reviews

3.3
192 reviews
5 stars
101
4 stars
5
3 stars
6
2 stars
3
1 star
77

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with many customers reporting rude and unprofessional behavior from staff, particularly from specific employees.

Efficiency

Some customers praised the efficiency and speed of service, noting that despite being busy, the staff managed to handle tasks quickly.

Staff Attitude

While some reviews highlight friendly and helpful staff, others mention negative attitudes and a lack of courtesy from certain employees.

Service Quality

There are positive mentions of the quality of services provided, such as notarization and shipping, but complaints about hidden fees and unclear policies were also noted.

Long Wait Times

Customers frequently mentioned long lines and wait times, suggesting that the store may be understaffed to handle the volume of customers.
  • MS
    Miranda Salama
    Nov 16, 2025
    5.0
    Stuff is very professional friendly and patient. They really provide a superior customer service.
  • SP
    Shivani Patel
    Oct 27, 2025
    5.0
    I’m surprised by the bad reviews, so I felt the need to leave my own review. The guys here are awesome. They look serious, but they are kind & best of all, they are SO EFFICIENT! This place moves quickly especially with the amount of people that come in & out of there. Thankful for them!!
  • VS
    Vanessa Da Silva
    Oct 20, 2025
    1.0
    A company I work with needed to ship something to a UPS location. I have previously shipped here with no issues. This time I was told it was a $25 fee to pick up my package. A package which had no customs on it and which the shipping had already been paid for. I asked where this policy was listed and they said it wasn't. I had to pay $25 just for them to give me my property. Do not use this location, completely unethical and non-transparent.
  • AA
    Abe
    Oct 17, 2025
    1.0
    They give you attitude. They make you feel like they doing you a whole favor that they are serving you
  • AL
    Alicia Lassalle
    Sep 29, 2025
    5.0
    This 5 star rating has been hard earned. Have used their services since 2012 before & after relocating to another state. AJ & Neil were always professional, considerate & helpful. Some of the services used were renting a mailbox, dropping off packages, picking up packages, using the computer, having copies made, etc. By coincidence it was AJ who 9 times out of 10 was the person providing the services needed. AJ would go out of his way to take heavy packages from me while I waited on line & hold them at the counter. AJ would also check the weight of an item that was being picked up to offer help if I needed. Quality & error free services.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the regular operating hours of The UPS Store in Nanuet?

The UPS Store in Nanuet is open Monday to Friday from 8:00 AM to 6:30 PM, Saturday from 8:00 AM to 2:00 PM, and Sunday from 10:00 AM to 3:00 PM.