Business Details
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Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 15 S 1st Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
1.3
316 reviews
5 stars
16
4 stars
5
3 stars4
2 stars
8
1 star
283
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted extremely poor customer service, with staff often described as rude, dismissive, and unprofessional.
Efficiency
Customers frequently reported long wait times and inefficient service, with many expressing frustration over the lack of staff available to assist.
Package Handling
There were multiple complaints regarding lost or mishandled packages, with customers expressing distrust in the postal service's ability to deliver mail accurately.
Professionalism
Many reviews pointed out a lack of professionalism among staff, with several instances of employees displaying negative attitudes and poor communication skills.
Overall Experience
Overall, the post office received overwhelmingly negative feedback, with many customers stating they would not return and advising others to seek services elsewhere.
- LWLauri WilliamsNov 15, 20251.0‼️Saturday, Nov. 15, 2025/12p‼️I purchased a 400$ Money Order weeks ago, which I ended up not needing. When I went to this location for the refund, the Gay Clerk with the full beard and no visible NAME TAG, known for his arrogance & unprofessionalism, told me that he had no money to refund me. I found this hard to believe b/c it was at the end of Saturday's shift. This is a COMMON scenario at 15 S. First Avenue location. They refer you to the Sanford Avenue location, then the Sanford Avenue location, sings the same darn song, then they refer you to the Fleetwood location. They give you the "run around" to avoid the refund. My suggestion is to avoid Money Order transactions at this lame Post Office...POINT BLANK, PERIOD. Thank me later.
- NBNancy BranchSep 26, 20255.0Based on previous reviews I'm happy i already renewed my passport at another location. For the most part i have had nothing but a pleasant experience. Granted I'm usually dropping off pre-paid packages and getting stamps on occasion. I will have to give them a good review. The parking lot is a bonus for me as well!!!!
- LWLindsay-ann WilliamsSep 12, 20251.0The worst !
- SMSharda MohammedJun 18, 20251.0I called the number listed here this morning to make sure they take walk in passport appointments. It took me to a general number where the woman looked up this specific office and said they take walk ins until 4 pm. The WEBSITE said the same. I walked in today and the post office was empty and the girl had an attitude "there's no way you called and someone told you that." So I'm a liar? No, you're LAZY and you don't want to process the application.
- PSpyt stephhJun 16, 20251.0I strongly believe that the Fleetwood area of Mount Vernon deserves its own dedicated post office. Currently, being served under the 10550 zip code has led to a number of frustrating and unprofessional experiences. Most recently, a package of mine was marked as “delivered” on Saturday, June 14, 2025, at 1:48 PM—but as of now, I have not received it. I suspect the package may have been stolen by carrier, misplaced, or simply not delivered at all. When I visited the post office in person to report the issue, I was disappointed by the lack of concern or resolution. The supervisor on duty took my information but offered no meaningful assistance or follow-up, and appeared indifferent to the situation. As a postal worker myself, I was especially disheartened by the dismissive attitude. I was also informed that a flex (temporary) female carrier was responsible for deliveries that day. This aligns with my concerns, as my regular carrier has never mishandled my packages. It’s troubling to think that the substitute may have been negligent—or worse. I hope this matter will be taken seriously and addressed appropriately. Residents of Fleetwood deserve reliable service and a post office that reflects the professionalism we strive to uphold.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
What time can I check my PO Box weekly and on weekends?
What services are available at the United States Postal Service located at 15 S 1st Ave, Mount Vernon?
You can send mail and ship packages, obtain money orders, rent PO Boxes, apply for passports, purchase gift cards, and more at this location.
Can I apply for a passport at this USPS location?
Yes, this Post Office accepts first-time passport applications for the U.S. Department of State and can take your passport photo by appointment.
Do I need an appointment to use passport services here?
Yes, you usually need to schedule an appointment using the online scheduler, although limited walk-in hours may be available at select times.
What are the business hours of the USPS at 15 S 1st Ave?
The location is open Monday to Friday from 8:30 AM to 5:00 PM and on Saturday from 9:00 AM to 1:00 PM. It is closed on Sundays.
How can I reserve a PO Box at this Post Office?
You can search for available PO Boxes and reserve one online quickly and securely at https://www.usps.com/manage/po-boxes.htm and then complete your setup in person.
Is there 24/7 access to PO Boxes at this location?
Most USPS locations offer 24/7 access to PO Boxes in the lobby; however, access hours may vary, so check directly with this location for specific times.
What nearby transportation options are available to reach this USPS Post Office?
The USPS is conveniently near the Metro North train station and Bee-Line System public transportation, making it accessible for travelers and locals.
What are some nearby services that visitors to the USPS can use?
Nearby services include the Mount Vernon Postal Employees Credit Union, Enterprise Rent-A-Car for vehicle rentals, and Aurora Smiles Dental Care for dental needs.
Can customers combine their visit to USPS with local attractions or community services?
Yes, you can visit Mount Vernon Public Library or enjoy dining at Soup Man, a nearby soup restaurant, before or after your USPS visit.
Is there a way to schedule passport appointments online for this USPS location?
Yes, appointments for passport services can be scheduled online using the USPS online scheduler available through the reservation URL provided.