The UPS Store

Reviews

• AA

  Ana Albarran

  Dec 18, 2025
  5.0
  Excellent customer service Great staff! They made me feel very comfortable
• TC

  Tiana Costa

  Dec 15, 2025
  5.0
  Simone and her crew are the besttttt! Couldn’t ask for better customer service. I won’t go elsewhere!
• HK

  Hadia Khawja

  Dec 13, 2025
  1.0
  am beyond upset by what I witnessed at this UPS location in Montgomery, NY. What happened was disturbing, unnecessary, and deeply discriminatory. While waiting inside, an elderly man who appeared Middle Eastern was simply standing in line like everyone else. He was calm, polite, and not causing any issues whatsoever. Despite this, staff members suddenly called the police on him and claimed he was “trying to steal.” Nothing about his behavior suggested that — he was literally just waiting his turn. What made this even more shocking was hearing the way he was described to the police, emphasizing his appearance rather than any actual behavior. When the police arrived, they clearly stated that the man was not doing anything wrong and was not a threat. That should tell you everything. Calling the police on an innocent elderly man based solely on how he looks is unacceptable. It was humiliating, frightening, and completely unjustified. The fact that this came from staff who should know better makes it even more disappointing. This was one of the most blatant displays of profiling I have ever witnessed in a public business. No one should be made to feel unsafe or criminalized for simply existing and waiting in line. I will not be returning to this location, and I strongly urge management to address this behavior immediately. Customers deserve to feel safe and respected — not targeted and traumatized.
• LS

  Lesa Schoonmaker

  Nov 29, 2025
  5.0
  Today was the very first time I went to this UPS store. As I was waiting my turn in line I couldnt help but notice how Sarai was with every single customer. She greeted everyone with her big smile and was just so sweet to everyone. When it was my turn, I just had to let her know what a pleasure it was to see her interactions with everyone. We need more Sarias in customer service . Its very easy to complain about lousy service but its just as easy to let a person know what a great job they are doing. Keep shining Sarai!
• TT

  Thomas

  Nov 24, 2025
  1.0
  A useful store in a nice location that's ruined by horrible employees and customer service. I wanted to bring over my elderly grandmother over to use the notary service for three days and I got ran around by the folks that work there the whole time. We almost came out twice for no reason when they wouldn't have been able to help us - and in the end we had to use a different service after wasting days waiting on the employees of this store to let us know what was going on. Truly a clown show; steer clear if you were looking for a notary service.

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