The UPS Store

Reviews

• GM

  glennis maria montero

  Feb 21, 2026
  5.0
  Really good costumer service!!!
• AD

  Anthony DiLiberto

  Feb 16, 2026
  5.0
  Excellent customer service. Its always a pleasant interaction with the employees at this location. They always seem to go the extra mile for people
• AC

  Amy Coopersmith

  Jan 13, 2026
  5.0
  What a great UPS store! So convenient, and with the friendliest staff. I needed 50 color copies of a professional document and I wanted to make sure they looked good. Simone sat with me and made sure that they came out perfectly. I don't think I've ever been to a copy shop that gave customers such TLC. Thank you Simone and thank you UPS!!! UPDATE: After a positive experience at the UPS store last week, I decided to give them a try for mailing four delicate packages. Huge thanks to Simone for her outstanding help shipping this fragile memorabilia across the country! Her personalized attention and meticulous packing ensured everything would arrive safely — truly above and beyond service. 💕
• AA

  Ana Albarran

  Dec 18, 2025
  5.0
  Excellent customer service Great staff! They made me feel very comfortable
• HK

  Hadia Khawja

  Dec 13, 2025
  1.0
  am beyond upset by what I witnessed at this UPS location in Montgomery, NY. What happened was disturbing, unnecessary, and deeply discriminatory. While waiting inside, an elderly man who appeared Middle Eastern was simply standing in line like everyone else. He was calm, polite, and not causing any issues whatsoever. Despite this, staff members suddenly called the police on him and claimed he was “trying to steal.” Nothing about his behavior suggested that — he was literally just waiting his turn. What made this even more shocking was hearing the way he was described to the police, emphasizing his appearance rather than any actual behavior. When the police arrived, they clearly stated that the man was not doing anything wrong and was not a threat. That should tell you everything. Calling the police on an innocent elderly man based solely on how he looks is unacceptable. It was humiliating, frightening, and completely unjustified. The fact that this came from staff who should know better makes it even more disappointing. This was one of the most blatant displays of profiling I have ever witnessed in a public business. No one should be made to feel unsafe or criminalized for simply existing and waiting in line. I will not be returning to this location, and I strongly urge management to address this behavior immediately. Customers deserve to feel safe and respected — not targeted and traumatized.

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