Brand Certified
United States Postal Service
2.6(117 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
787 State Route 17M, Monroe, NY
10950, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 787 State Route 17M to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
2.6
117 reviews
5 stars
40
4 stars
8
3 stars
2
2 stars
4
1 star
63
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some customers praised the friendliness and professionalism of staff members like Michael and Christian, many others reported rude and unhelpful service, particularly from management.
Wait Times
Numerous reviews highlighted long wait times, often due to understaffing, with customers frequently waiting over an hour to be served.
Delivery Issues
A significant number of complaints centered around delivery problems, including packages being marked as delivered without being received, and mail being delivered to incorrect addresses.
Staffing Concerns
Customers expressed frustration over the lack of staff during busy hours, leading to inefficient service and long lines.
Mixed Experiences
While some customers reported positive experiences and helpful staff, many others shared negative experiences, indicating a lack of consistency in service quality.
- CMC MFeb 21, 20264.0Long wait but usually friendly service
- PPplagerstedtJan 26, 20265.0I love this post office and the crew that work here. Yes, it’s a little crazy at times and yes, you may need to exercise patience with people but that’s life. When it’s your turn you are treated with kindness and respect by the employees. Christian and Michael are rock stars and their customer service is fantastic. They are patient with everyone. This Post Office is open until 7:00pm which is great for those who have last minute orders that need to go out.
- HCHaydee CanoNov 30, 20255.0They were friendly. I have no complaints
- MWM WhiteOct 14, 20255.0Michael and Christian consistently stand out as exceptional team members who truly excel in customer service. No matter how challenging the situation may be—whether it involves dealing with rude, impatient, or difficult customers—these two maintain a remarkable level of professionalism and kindness. Their ability to remain calm and composed under pressure is impressive. Additionally, their efficiency is noteworthy. After addressing one customer's needs, they seamlessly transition to the next, providing prompt assistance without compromising the quality of service. This smooth flow not only enhances the customer experience but also reflects their strong work ethic and dedication to their roles. Michael and Christian are true assets to the team, and their positive attitude and commitment to helping others make a significant difference in the overall atmosphere.
- MNMon NowSep 5, 20205.0Reliable office. Thank you for the great customer service!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service at 787 State Route 17M?
You can send mail, ship packages, buy money orders, rent PO Boxes, get passports, purchase gift cards, and more at this location.
Can I apply for a first-time U.S. passport at this Post Office?
Yes, this location accepts first-time passport applications and can take your passport photo by appointment.
Do I need an appointment to get passport services at this Post Office?
Yes, you generally need to schedule an appointment using the online scheduler, though some limited walk-in hours are available at select locations.
What are the operating hours of this USPS location on weekdays?
The USPS at 787 State Route 17M is open Monday through Friday from 8:00 AM to 7:00 PM.
Are PO Boxes available online for this Post Office?
Yes, you can search for and reserve PO Boxes online, then complete the setup in person at the Post Office.
Can I access my PO Box after regular lobby hours?
Most USPS locations, including this one, offer 24/7 lobby access to PO Boxes, but specific hours may vary, so please check with this location.
What nearby facilities can I visit before or after my trip to the Post Office?
Nearby, you can visit Medical services like MOTION Sports Medicine or Northeast Orthopedics and Sports Medicine, or relax at Better Lifestyle Club or Retro Fitness gyms.
Are there nearby dining options close to the USPS location?
Yes, you can enjoy Italian cuisine at Little Italy or Best of Little Italy, or American dishes at Scalias and Scalia & Co Craft Kitchen and Bar near the Post Office.
Is there a grocery store nearby if I need to shop after visiting the Post Office?
Yes, ShopRite of Monroe is a nearby supermarket and grocery store where you can pick up groceries conveniently after your visit.
How can local amenities like insurance agencies or ATMs support my visit to the Post Office?
Near the Post Office, MedWise Insurance Advocacy can assist with insurance needs, while LibertyX Bitcoin ATM and The Exchange Network provide ATM services for cash access.
Brand Certified Facts from United States Postal Service
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Certified March 01, 2026Yext Knowledge Graph
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