United States Postal Service

2.6
115 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 787 State Route 17M to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
787 State Route 17M, Monroe, NY
10950, United States

Hours

Reviews

2.6
115 reviews
5 stars
39
4 stars
7
3 stars
2
2 stars
4
1 star
63

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some customers praised the friendliness and professionalism of staff members like Michael and Christian, many others reported rude and unhelpful service, particularly from management.

Delivery Issues

Numerous complaints highlighted problems with package delivery, including missed deliveries, packages being returned without attempts, and misdelivered mail.

Wait Times

Customers frequently noted long wait times due to understaffing, with many reporting waits of over an hour to receive service.

Mixed Experiences

Some customers had positive experiences and found the staff helpful, while others expressed frustration with the overall service quality and reliability.

Communication Problems

Many reviews mentioned difficulties in reaching the post office by phone, with reports of calls going unanswered or being disconnected.
  • HC
    Haydee Cano
    Nov 30, 2025
    5.0
    They were friendly. I have no complaints
  • MW
    M White
    Oct 14, 2025
    5.0
    Michael and Christian consistently stand out as exceptional team members who truly excel in customer service. No matter how challenging the situation may be—whether it involves dealing with rude, impatient, or difficult customers—these two maintain a remarkable level of professionalism and kindness. Their ability to remain calm and composed under pressure is impressive. Additionally, their efficiency is noteworthy. After addressing one customer's needs, they seamlessly transition to the next, providing prompt assistance without compromising the quality of service. This smooth flow not only enhances the customer experience but also reflects their strong work ethic and dedication to their roles. Michael and Christian are true assets to the team, and their positive attitude and commitment to helping others make a significant difference in the overall atmosphere.
  • JP
    Jonathan Perez
    Aug 18, 2025
    1.0
    This post office always has 1 person working the front. It never has more than 1 person at a time working the front. As busy as this location is, you would think that you would have more people working the front. It takes me an hour just to pick up packages.
  • MA
    M A
    Aug 9, 2025
    1.0
    Carrier took a signed receipt for a legal document and made it disappear. Nice felony, these carriers should be prosecuted but why do the right thing…..
  • MN
    Mon Now
    Sep 5, 2020
    5.0
    Reliable office. Thank you for the great customer service!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.