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Brand Certified

United States Postal Service

2.1
(220 reviews)

Business Details

40 Fulton St, Middletown, NY
10940, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 40 Fulton St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
40 Fulton St, Middletown, NY
10940, United States

Hours

Reviews

2.1
220 reviews
5 stars
42
4 stars
15
3 stars
5
2 stars
12
1 star
146

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several mentioning long wait times and poor phone support.

Delivery Issues

Frequent complaints about lost mail, misdelivered packages, and failure to deliver items as promised.

Staffing Problems

Customers noted that the post office is often understaffed, leading to long lines and slow service.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their helpfulness and friendly service.
  • MM
    Malka
    Feb 18, 2026
    1.0
    2 days now in a row you have skipped our complex. This is not only illegal but telling the residents there was blocked access is a blatant lie, you own and hold the key to the boxes. I call repeatedly and I can’t get a delivery supervisor, post master or even the annex supervisor. WAKE UP.
  • MC
    Michelle Christian
    Feb 5, 2026
    1.0
    The line is always out the door, disorganized inside... Very little staff to help (not their fault) but they always seem to move intentionally slow. They'll see the huge line and don't make an effort to prioritize anyone.
  • HD
    Heather Disimile
    Jan 28, 2026
    5.0
    There was a small line but 3 or 4 clerks at the counter. I had to pick up a package today that was marked "oversized" and returned. I had put the ticket back in my mailbox for re-delivery and put the flag up, but today my mail carrier didn't take it. Instead, she put mail on top of the ticket. Kimlee (I think that was his name) found my package and brought it to the counter. He told me it was very heavy and then said he would carry it outside to my car for me. He was very friendly and helpful, even though it was freezing cold outside. Everyone I talked to at this office was extremely friendly and *bonus* they had great music playing! It made the short wait more enjoyable!
  • CR
    Charles Robinson
    Jan 26, 2026
    1.0
    Many times my photo mails that clearly says do not bent has been bent I call many times on this and it continues to happen
  • CC
    Ca
    Jan 23, 2026
    4.0
    Generally Fine, Just always busy

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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