Staples

3.1
256 reviews

About

Office Supply StorePrint ShopElectronics StoreComputer StoreSchool Supply StoreShipping ServiceRecycling CenterCoworking SpacePhoto LabComputer Repair Service
With a focus on the community of small businesses and consumers, Staples in Middletown, NY provides innovative printing, shipping, technology, travel and recycling services, along with products and inspiration essential to the new ways of working and learning. Staples Stores serve millions of customers from entrepreneurs and small businesses to remote workers, parents, teachers, and students. Explore Staples, the Working and Learning Store, at your local Staples Store or visit us online.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Staples
470 Route 211 East, Middletown, NY
10940, United States

Hours

Reviews

3.1
256 reviews
5 stars
108
4 stars
24
3 stars
11
2 stars
14
1 star
99

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for their helpfulness and professionalism, many reviews highlight rude or unhelpful staff, particularly during busy times.

Staffing Issues

Numerous customers reported long wait times and understaffing, especially at the Amazon return counter, leading to frustration and dissatisfaction.

Store Conditions

Several reviews mention poor store conditions, including cleanliness issues and a lack of stock, contributing to a negative shopping experience.

Product Availability

Customers expressed disappointment with product availability and pricing discrepancies between online and in-store prices.

Positive Experiences

Despite the negative feedback, some customers shared positive experiences with specific employees who provided exceptional service, indicating that there are capable staff members.
  • LL
    Lars Elling Lunde
    Nov 17, 2025
    4.0
    Even in these times of supply line delays, this location is always well stocked with the supplies I need regularly. The staff have always been friendly, even in the holidays stress.
  • MG
    Monica Gamboa
    Nov 12, 2025
    1.0
    Terrible service. The people who work at the printing place are awful. I don't understand how they employ people like that when there are so many others who actually want to work there.
  • R1
    Rorksdrift 1985
    Oct 30, 2025
    1.0
    Only the customer service checkout open. Manager walking around moving boxes around while the line grows to 11 people. She ignores us. 4 registers not opened ! This place stinks.
  • DC
    Donna Chatham
    Oct 20, 2025
    5.0
    The employee that assisted me is such a kind and patient individual. I’ve dealt with him in the past and he is the same way each time. It really makes for a pleasant experience.
  • JD
    Jerry D
    Oct 16, 2025
    5.0
    Your sales associate named Regina was totally awesome when I stopped by for assistance recently on a weekend. She handled my needs so friendly, professionally and was extremely accommodating to me. Please let Regina know I think she’s an asset to your organization ?

Frequently Asked Questions About Staples

What services does Staples in Middletown, NY offer?

Staples provides printing, shipping, technology, travel, recycling, direct mail, design services, passport photos, Amazon returns, and Amazon pickup services.

What are the store hours for Staples in Middletown, NY?

Staples is open Monday through Friday from 8 AM to 9 PM, Saturday from 9 AM to 8 PM, and Sunday from 10 AM to 6 PM.