Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 100 Main St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.7
23 reviews
5 stars
8
4 stars
1
3 stars
1
2 stars
1
1 star
12
- OIO IJul 22, 20251.0One of the worst locations in the United States.I was refused a standard 30 day mail hold,I told that they will not sign for my life-saving medication,I was informed and bullied that they will not receive packages from UPS or any other delivery service they do not want to work with.My packages are tampered with or I’m told they do not have my mail.My packages are not being logged and I’m being told they never received my mail.Previously I was harassed and had an employee sigh in my face and walk away for 10 minutes at a time…EVERY SINGLE TIME I showed up to ship packages.We are the consumer.We require this service without issue.Good morning and thank you is sufficient,we are sick of your collective bad attitudes.You are in a public service position,if you are unhappy…QUIT we don’t want you around.Peoples lives,jobs,medications,and food is at risk with this location.Eyes on.
- SASteve AMar 8, 20241.0The man in there acts like he absolutely hates his job and we are huge inconveniences. Was very unhelpful to me and another customer, he just seemed so miserable. Thankfully the female employee saw I didn’t know what I was doing and actually helped me. I don’t understand how people like that man have jobs. Especially a government job.
- JLJ LJan 19, 20213.0Lived all over. Mail delivery is the worst here. Sometimes wont come until 6pm or just won't come at all.
- GFG D FRABLEJul 19, 20191.0I have been using a mail forwarding service and General Delivery via the USPS since 2002; yes, I travel a lot. Yes, I know how General Delivery works and yes, I ask all the right questions before giving my Forwarding Service their instructions. This PO had an incorrect address posted on Google. This PO delivered my mail, clearly marked as "General Delivery" to that incorrect address. The Clerk in this PO then advised that I was in the wrong because "this PO did not offer General Delivery Services". Wrong, I had spoken to this PO to confirm this service and there was a notice posted behind this Clerk explaining how this service worked! Once I showed this Clerk the Google address I was advised "this (wrong delivery due to the Google error) happens all the time". I have since received a confirmation from Google edit that the address is now correct. I have physically visited the incorrect address and collected not only my mail, but someone else's mail, (forwarded and delivered incorrectly). The poor guy (at the wrong address) just wanted it off of his hands as "it happens all the time". Am I being mean by stating that neither the Clerk nor the Carrier give a damn about their customers? I will return to the PO tomorrow to return the mail not addressed to me. Maybe they'll hire me. God knows that they need new employees.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service located at 100 Main St, Massena?
You can send mail and ship packages, get money orders, rent Post Office boxes, apply for passports, purchase gift cards, and access other postal and shipping services.
Can I apply for a passport at this USPS location?
Yes, this Post Office accepts first-time passport applications for the U.S. Department of State and most can also take your passport photo. You should complete and print your passport application form before applying.
Do I need an appointment to use passport services at this location?
Most Post Offices with passport services require scheduling an appointment using the online scheduler. Limited walk-in passport hours are offered at select locations.
What are the operating hours of the Massena USPS Post Office?
Monday to Friday, it is open from 9:00 AM to 5:00 PM; on Saturday, from 9:30 AM to 12:00 PM; and it is closed on Sunday.
Can I rent a PO Box online for this Post Office?
Yes, you can search and reserve available PO Boxes online at https://www.usps.com/manage/po-boxes.htm and receive instructions for completing your setup in person.
Is there 24/7 access to PO Boxes at this USPS location?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours may vary. Please check with the Massena Post Office for specific lobby access times.
How much does it cost to take a passport photo at this USPS?
The current fee for a passport photo at USPS is $15.
Are there nearby dining options I can visit before or after going to the USPS at 100 Main St?
Yes, Via Main is an American restaurant and diner nearby, and Eyland's is a burger restaurant close to the USPS location. Both are convenient options for a meal around your postal visit.
What transportation options are available near this Post Office for getting here or going elsewhere?
Green Cab, a local taxi service, provides transportation near the USPS at 100 Main St, making it easy to get to and from your postal visits.
What nearby services can I use along with the USPS for my financial and mailing needs?
Community Bank and Western Union are nearby, offering financial and money transfer services which you might find useful alongside the Post Office's money order and shipping options.