United States Postal Service

2.5
25 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 100 Main St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
100 Main St, Massena, NY
13662, United States

Hours

Reviews

2.5
25 reviews
5 stars
8
4 stars
1
3 stars
1
2 stars
1
1 star
14
  • UU
    Unlivingsea
    Jan 5, 2026
    1.0
    Blonde hair employee hates his job and is very rude.
  • OI
    O I
    Jul 22, 2025
    1.0
    One of the worst locations in the United States.I was refused a standard 30 day mail hold,I told that they will not sign for my life-saving medication,I was informed and bullied that they will not receive packages from UPS or any other delivery service they do not want to work with.My packages are tampered with or I’m told they do not have my mail.My packages are not being logged and I’m being told they never received my mail.Previously I was harassed and had an employee sigh in my face and walk away for 10 minutes at a time…EVERY SINGLE TIME I showed up to ship packages.We are the consumer.We require this service without issue.Good morning and thank you is sufficient,we are sick of your collective bad attitudes.You are in a public service position,if you are unhappy…QUIT we don’t want you around.Peoples lives,jobs,medications,and food is at risk with this location.Eyes on.
  • KK
    Kishore Kumar
    Sep 20, 2016
    1.0
    Horribe, Horrible and Horrible service.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.