United States Postal Service

2.9
36 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 80 Killians Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
80 Killians Rd, Massapequa, NY
11758, United States

Hours

Reviews

2.9
36 reviews
5 stars
14
4 stars
3
3 stars
1
2 stars
1
1 star
17
  • TD
    Taylor Diamond
    5 days ago
    1.0
    Had a package stolen, they still need the tracking itsterrible they cant find out if it is lost ill never order threw etsy again. Usps stinks they called me multiple times it made me uncomfortable i didnt answer the first time means , move on 8 times is too much
  • AC
    Alexandra Curran
    Dec 3, 2025
    5.0
    I recently visited this post office, where Ms. Asma assisted me. I’ve truly never met someone so sweet and kind. She calmed my nerves about my passport renewal and helped me in every way I needed. She’s a true girl’s girl, and she even made sure my passport photo came out perfect. The whole process was seamless, and I’m so grateful for her. She’s an absolute angel!
  • ES
    Elizaveta Shmatko
    Oct 28, 2025
    1.0
    I I could give zero star I would! Place is empty, 3 people are working, came there with the child for the passport renewal! I need 3 appointments instead they booked only one, when we came they told that birth certificate is needed for the passports renewal for the children underage, like they could not say that before, so whole appointment was cancelled! Second time we came a little late they cancelled our appointment! I asked, why they couldn’t say from the beginning at the first time, that kids need to have birth certificate for passports renewal, the woman from the next cabin answered “everything is on the paper!” For both working parents it is hard enough to pick the kids from the school and find the time from work to make on time to the post office for the passport renewal, which is open 9pm-3pm in NY state! Instead it is a huge rudeness. Maybe they should extend their working hours, so they will not be so relaxed at the cashier!
  • CN
    Christian Nielsen
    Sep 2, 2025
    5.0
    Truly a wonderful customer service experience. This was my first time applying for a passport and I needed some extra help. I can not say enough about Sukh .She was beyond kind , Helpful and most professional. Instead of rescheduling the appointment she took the time to help me .I am most grateful and I hope she is rewarded for outstanding customer service. Thank you so very much
  • DS
    Don S
    Sep 29, 2017
    1.0
    Try calling them... runaround on phone... disgraceful...

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.