United States Postal Service

2.9
34 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 80 Killians Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
80 Killians Rd, Massapequa, NY
11758, United States

Hours

Reviews

2.9
34 reviews
5 stars
13
4 stars
3
3 stars
1
2 stars
1
1 star
16
  • ES
    Elizaveta Shmatko
    Oct 28, 2025
    1.0
    I I could give zero star I would! Place is empty, 3 people are working, came there with the child for the passport renewal! I need 3 appointments instead they booked only one, when we came they told that birth certificate is needed for the passports renewal for the children underage, like they could not say that before, so whole appointment was cancelled! Second time we came a little late they cancelled our appointment! I asked, why they couldn’t say from the beginning at the first time, that kids need to have birth certificate for passports renewal, the woman from the next cabin answered “everything is on the paper!” For both working parents it is hard enough to pick the kids from the school and find the time from work to make on time to the post office for the passport renewal, which is open 9pm-3pm in NY state! Instead it is a huge rudeness. Maybe they should extend their working hours, so they will not be so relaxed at the cashier!
  • CN
    Christian Nielsen
    Sep 2, 2025
    5.0
    Truly a wonderful customer service experience. This was my first time applying for a passport and I needed some extra help. I can not say enough about Sukh .She was beyond kind , Helpful and most professional. Instead of rescheduling the appointment she took the time to help me .I am most grateful and I hope she is rewarded for outstanding customer service. Thank you so very much
  • JM
    Julie Meehan
    Jul 16, 2025
    5.0
    I had a wonderful experience renewing my passport...had my picture taken which came out great!! I highly recommend going to this location!!!
  • EH
    Elias Hatzigeorgiou
    Jun 6, 2025
    1.0
    This place is terrible with passport applications. They give you half hour appointments, but if your late by a few minutes they cancel the whole appointment meanwhile the entire half hour is yours. They refused to help me even after I explained I had everything set up, everything notarized, signed and ready. They were rude and obnoxious. Proceeded to tell me excuses why they couldn't see me only to fall on the fact that its my fault I was late. I said to them you're lucky my son is here or I would have asked for a manager and started a problem that's how disrespectful they were. I won't mention names as I dont like to single out one person. The establishment sucks as a whole. I know I'm just one person but I cant be the only one treated like this, my advice, treat people better and people won't hate the post office.
  • DD
    Dayna
    Jul 3, 2017
    5.0
    I went here to renew my passport and Kevin was very, very helpful! He knows his passport information! Thanks Kevin your the best!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.