United States Postal Service

2.0
165 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 5502 69th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
5502 69th St, Maspeth, NY
11378, United States

Hours

Reviews

2.0
165 reviews
5 stars
32
4 stars
4
3 stars
3
2 stars
12
1 star
114

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional staff, with many customers expressing frustration over poor service and lack of assistance.

Efficiency

Customers frequently reported long wait times and understaffing, leading to delays in service and dissatisfaction.

Package Handling

There are multiple complaints about lost or misdelivered packages, with customers expressing distrust in the handling of their shipments.

Mixed Experiences

While many reviews are negative, some customers reported positive interactions with specific staff members, indicating inconsistency in service quality.

Facility Issues

The post office is described as disorganized and unclean, contributing to a negative customer experience.
  • RK
    Ron Kim
    Oct 22, 2025
    5.0
    Decent parking, friendly staff, no line at the time
  • RR
    Robert Reinert
    Sep 23, 2025
    1.0
    Had three months of financial documents stolen here . Horrible management!!!
  • JC
    Johnny Calibar
    Sep 8, 2025
    5.0
    Helpful and quick
  • AP
    Alex Pintado
    Aug 1, 2025
    2.0
    ALWAYS a line. ALWAYS 1 person working the windows!
  • JJ
    John Jones
    Jul 23, 2025
    1.0
    Never can give a proper estimate on delivery day… how hard can it be? Its crazy how you are always late. Fire them. Would give zero star

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.