United States Postal Service

2.0
169 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 5502 69th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
5502 69th St, Maspeth, NY
11378, United States

Hours

Reviews

2.0
169 reviews
5 stars
33
4 stars
4
3 stars
3
2 stars
13
1 star
116

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional staff, with many customers expressing frustration over poor service and lack of assistance.

Package Issues

A significant number of customers reported lost or misdelivered packages, raising concerns about the reliability of this post office.

Long Wait Times

Many customers experienced long wait times due to insufficient staffing, with only one window open during peak hours.

Mixed Experiences

While some customers reported positive interactions and helpful staff, these instances were overshadowed by the overall negative feedback.
  • MG
    Matt Gray
    Dec 11, 2025
    1.0
    my outgoing package, that was handed directly to the postman, is somehow missing and not tracking at all... like how does this even happen? just when you think it cant get worse.
  • AA
    adeu1i
    Dec 9, 2025
    1.0
    Lady gave me an insane attitude for doing a basic task like scanning qr codes for my packages…like who hired her
  • AR
    Angelo R.
    Dec 1, 2025
    2.0
    Only 1 window open at ALL TIMES no matter what day or time you go. Only reason I gave 2 stars instead of 1 is because sometimes I get lucky and there's nobody on the line or a very short line but only 1 window open at ALL TIMES is truly insane.
  • JM
    JJ MCJAY
    Nov 29, 2025
    5.0
    I think this place is great. Get it shipped and go home . Yall think this is a 5 star hotel? Don’t like it? Go drive to your destination and drop it off for 1000+ smh…
  • RK
    Ron Kim
    Oct 22, 2025
    5.0
    Decent parking, friendly staff, no line at the time

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.