United States Postal Service

2.3
99 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 4254 23rd St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
4254 23rd St, Long Island City, NY
11101, United States

Hours

Reviews

2.3
99 reviews
5 stars
27
4 stars
4
3 stars
2
2 stars
5
1 star
61
  • RC
    Rob Cleozier
    Dec 16, 2025
    1.0
    This post office is painfully slow. The older woman clearly hates her job, and by extension, the customers. it really shows.
  • CL
    Christina Liew
    Dec 10, 2025
    1.0
    Poor customer service. I went there in the AM and a senior woman was very unpleasant. She looked miserable. Didn’t even look up until I had to stand directly in front of the window. I had items to be shipped - a box and an envelope. She ended up dropping the envelope on the ground & didn’t bother to pick it up. Instead she used her cane to try and grab it. Once she saw it was an envelope, she threw it in a bin with force. She then scanned my box and then threw the box in the bin. When confronted, her excuse was “we’re supposed to do that.” There’s a difference between tossing and throwing. I get that people are miserable and probably hate their job but there is no need for poor customer service.
  • E
    王小淇(Ellie)
    Nov 17, 2025
    1.0
    I’d like to give a zero star for the staff
  • KK
    krustomer
    Nov 14, 2025
    1.0
    the worst experience anyone could possibly have. the dmv is more efficient & pleasant
  • WC
    Weijie Chen
    Sep 23, 2025
    1.0
    I wish I could give 0 stars, but unfortunately 1 is the lowest allowed. I came here on 9/23 for Priority Mail service, and this was honestly one of the worst USPS experiences I’ve ever had. I spent almost an hour just to complete one simple service — absolutely ridiculous. The lady at the counter threw the forms at me without giving any instructions, and every time I asked a question, she seemed annoyed. After I finished filling out each step, I had to wait about 5 minutes for her to come back each time. I never write complaint reviews, but this experience was so bad that I feel I have to. The two employees working on 9/23 were completely unprofessional, had terrible attitudes, and barely communicated. This was a total waste of my time, and I sincerely hope USPS holds them accountable — no customer should ever be treated this way.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.