United States Postal Service

2.4
107 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 138 East Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
138 East Ave, Lockport, NY
14094, United States

Hours

Reviews

2.4
107 reviews
5 stars
33
4 stars
2
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2
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1 star
65
  • SH
    Sergio How
    Nov 17, 2025
    1.0
    I had a money order made out to the wrong amount. I went back the next day both clerks said they don’t have cash in the drawers and to come back next week when we have cash at hand. I went back next week they kept saying they don’t have cash. So now I’m waiting week after week to get a return on my purchase that I have a receipt for. They didn’t care and simply just tossed aside my complaint.
  • MC
    Ms CB
    Oct 8, 2025
    1.0
    Disgusting customer service 10/8/25@ . Would not recommend. Worst experience ever
  • WH
    Will Hammond
    Sep 9, 2025
    1.0
    They expect a wheelchair bound person who can't drive to pick up the package. You call this a delivery service!? It's a joke!
  • SW
    Scott Willis
    Jul 14, 2025
    1.0
    Consistently bad service. I'm a vet. It took the USPS two days to get quality of life meds to me from South Carolina and they stay in Buffalo for five days and in Lockport for two days saying it would be delivered between 06:30 and 10:30 hours on 14JUL2025. Then updated to before 16:45 hours and finally before 21:00 hours the aforementioned date. Sitting here for hours waiting and nothing. Last medicine dose was three days ago and you can feel it. If anyone doesn't know the name of the rude blonde woman and the counter it's Gina. Time to shut down Buffalo and Lockport post offices and hire FedEx who also delivers time sentive medicine to me. From Massachusetts. Overnight before 09:00. FedEx is the way to go. They're just putting in their twenty and don't really care any more about quality of customer service. One young man down there is their only saving grace. Shut it down.
  • JK
    Janeen Kroll
    Jun 5, 2025
    1.0
    I had my mail placed on hold for vacation. It wasn't delivered on the designated day so I went to the post office to pick it up....walked in to the 2 clerks talking..waited for the story to end.the young female clerk was apparently irritated to be interrupted and was rude to me through the whole process. Someone needs to explain to her that she's in a customer service job and what that entails .pretty sure going behind the wall and making rude jestures is not part of good service

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.