The UPS Store

4.5
165 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #1208 in Lockport offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Mobil Carwash Plaza On S Transit Rd Next To Pizza Hut.

Details

  • DeliveryNot available
  • [Free/Paid] wi-fiNot available
  • Wheelchair accessible entranceAvailable
  • Wheelchair accessible restroomAvailable

Location

The UPS Store
5677 S Transit Rd, Lockport, NY
14094, United States

Hours

Reviews

4.5
165 reviews
5 stars
138
4 stars
6
3 stars
4
2 stars
1
1 star
16

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the staff for being friendly, helpful, and knowledgeable, with many highlighting exceptional service experiences.

Efficiency

Many reviews noted the quick and efficient service, with customers appreciating the fast processing of returns and shipping.

Negative Experiences

Some customers reported negative interactions with specific staff members, citing unprofessional behavior and poor customer service.

Store Environment

The store was generally described as clean and well-organized, although a few customers mentioned issues with strong air fresheners.

Loyalty

Several long-term customers expressed their loyalty to the store, indicating a consistent positive experience over the years.
  • SB
    Susan Bilicki
    1 day ago
    5.0
    The people here have ALWAYS been extremely nice even when the store is busy. And when I didn't know I was suppose to pack the box myself they were still very nice to point out the QR code said customer pack. I was happy to pay the dollar for them to tape up the box. I have always been treated very well at this store. They are all wonderful ❤️.
  • ES
    Eric Stein
    5 days ago
    5.0
    The people there are amazing and very helpful. And they have been there a long time
  • CL
    Christine LePard
    Nov 6, 2025
    1.0
    I have an issue with the large man with the black and gray long hair and beard! I have taken my my returns and other shipping needs there without an issue. Red head gentleman and young lady so very helpful and pleasant. This man was rude about some Amazon returns. And I know exactly what they do. Throw them in a flimsy plastic bag w label and toss in giant box. I reluctantly accepted responsibility for 2 pkgs. The 3rd was ridiculous! I never opened this. Still sealed and mushed! Like the way Amazon sends some things. Gave me hard time because it said customer pack on return QR code. Gave more attitude and said I'll return it but you may not get your money. Let him keep it cuz he said he already made the label. I asked for my big box back and he wouldnt give it to me. He said I couldn't have it because he was packing my little flat 12x12x1 item in it! He said I can have it back for $1.39! I'm so disgusted! I never post things like this.
  • TV
    Tammy Verratti
    Nov 4, 2025
    5.0
    UPS handles my packages
  • RK
    Rosanne Kilcullen
    Oct 2, 2025
    5.0
    Excellent service and friendly, knowledgeable staff!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Lockport offer?

The UPS Store #1208 offers expert packing, shipping, printing, document finishing, mailbox rental, notary services, shredding, faxing, and more to support your mailing and business needs.