The UPS Store

2.3
160 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #1961 in Lindenhurst offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - North Of Sunrise In Sunrise Plaza Near Outback Steakhouse.

Details

  • DeliveryNot available

Location

The UPS Store
654 N Wellwood Ave, Lindenhurst, NY
11757, United States

Hours

Reviews

2.3
160 reviews
5 stars
47
4 stars
5
3 stars
2
2 stars
7
1 star
99

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several specific complaints about individual employees' attitudes and lack of professionalism.

Efficiency

Customers frequently mentioned long wait times and understaffing, leading to frustration during busy periods.

Mixed Experiences

While some reviews praised friendly and efficient service, many others highlighted negative experiences, indicating inconsistency in service quality.

Notary Services

Numerous complaints were made about the unavailability of notary services, despite the store advertising them.

Management Issues

Several reviews pointed to poor management and staffing decisions, contributing to the overall negative customer experience.
  • AK
    Alyssa Khan
    Jan 5, 2026
    5.0
    Was in here earlier 1/5/26 The workers are so amazing so patient someone was very not patient with them was cursing them out and they handled it with Grace all while having a very long line because everyone’s making returns. The manager was a very nice guy. May God bless u guys keep up the work you guys.
  • PM
    Patricia Manno
    Jan 2, 2026
    5.0
    The UPS store on Welwood Avenue is my one stop for returns and mailing. The staff there are amazing, always kind and always greet you with a smile even when the store is fully packed. I have yet to have an ugly experience there.
  • HM
    Hope Meehan
    Dec 29, 2025
    1.0
    I called with an inquiry on a package that was sent to me that was supposed to go to them a UPS sent it back. The woman that answered the phone hung up on me.
  • YS
    Yvette Sanchez
    Dec 29, 2025
    1.0
    I’ve been going here for over 10 years and never really had a problem. When new management took over things were going great. Unfortunately that was very short lived. For the last 3 months no matter what time or day I go there is always a very long line sometimes out the door. Now during holiday season I started driving out to Massapequa UPS, staples or Whole Foods. I’m still back home faster than I would be going to this local UPS store.
  • EM
    Edinson Almanzar Marte
    Dec 24, 2025
    5.0
    The staff was extremely helpful and efficient. My package was processed quickly, and they took the time to make sure everything was packed securely and labeled correctly.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #1961 in Lindenhurst offer?

The UPS Store #1961 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more.