Staples

Reviews

• NP

  Nan P

  Dec 2, 2025
  1.0
  STAPLES in Larchmont is the WORST! So this is the first bad public review I’ve ever written but I’m absolutely disgusted by their actions tonight. I brought in Amazon returns (‘tis the season, right?) and my dad came with me with some packages too. Mind you, we are two separate households. We had 18 returns which I painstakingly packed and labeled to facilitate a quick and painless trip. We put all of our packages in 2 separate carts, walked into the store and were told “we have a limit of 5 returns per person because we don’t have a lot of labels”. Yes, I complained a little because it’s raining and we went through the trouble of getting everything there and bringing it all in. But whatever. So we go towards the counter (there is no one else in line) and I said to my dad “ok I guess I’ll do 5 and you can do 5”. I get to package 4 (now there is only 1 very nice lady behind us in line) and I hear the cashier say “I’m on 4”…presumably into his headphones. Then he says “you only have one more” and I reply “ok yes, but then he’s got 5”, nodding toward my dad. Then I hear him say “I need some help here” and he calls the manager. She comes over and gives me the limit-of-5 spiel again and I say “I know that. So I’ve got one more and then my dad has 5.” To which she replied “no you can only do 5.” So I say “it’s 5 per person. We’re 2 separate households. We don’t live together. We just came together.” And she doesn’t want to hear it. Then the original guy says “oh but when you came in the door and I said 5 per person you said you’d take 5 and he’d take 5.” I said “yes, exactly…because we’re 2 separate households. Do you want to see our licenses?” This went back and forth a few rounds and they wouldn’t have it. So because I drove with my dad since I didn’t want him driving in the dark while it’s raining, they wouldn’t let him return anything! A 78 year old man! They should be ashamed. This is a disgrace. I would never treat anyone in such a way, especially an elderly person and I hope no one else does either. And the woman behind us who had to wait through all this…bless her heart…she said she had more than 5 too. While we walked out my dad turned to the cashier and said “just return all her packages.” Why would you reserve labels for people who you don’t even know are coming?? It just blew my mind. Anyhow…just a heads up if you need to return 6 Amazon packages…Larchmont Staples will just make you go home after 5. Don’t waste your time. Just go somewhere else.
• BE

  brenda espinoza

  Nov 13, 2025
  1.0
  This is the worse staples in westchester , they make me waste 40 minutes of my time expecting having 1 printer, and the guy was very unprofessional trying to help other people with out getting focused customer by costumer, never coming back, even Bronx has better services
• CF

  Christian Fernandez

  Oct 20, 2025
  5.0
  The man the myth the legend Larry is the GOAT
• NA

  Nellie K. Adaba

  Oct 8, 2025
  4.0
  I find almost eveything I am looking for.
• MR

  Marie Ruiz

  Sep 26, 2025
  5.0
  Another very pleasant experience at the Staples in Larchmont!! The staff at this store is always very professional, helpful and friendly!! It's a pleasure to both shop and do my Amazon returns here. I have Staples Stores closer to home, but prefer to come here bc of the excellent customer service they always provide. I met Eric, for the first time today, while doing some returns. He was taking care of Amazon returns and ringing up customers by himself, when I first arrived. His hands were clearly full, but he still made sure to smile, greet me and say he'd be right with me. He rang a customer up and took the time to come around the counter and put a heavy box of copy paper and other items in her cart. He was smiling during all his interactions with each customer and took care of all of us very quickly! The entire staff here is great and they go above and beyond to provide their customers with excellent customer service. I commend the staff on their work ethic and highly recommend this store!!

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