Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 8330 Austin St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.7
132 reviews
5 stars
46
4 stars
7
3 stars
4
2 stars
7
1 star
68
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unprofessional behavior from staff, leading to a negative customer experience.
Efficiency Issues
Customers frequently reported long wait times and inefficiencies, particularly with passport services and package handling.
Mixed Staff Performance
While some employees received praise for their helpfulness and efficiency, others were criticized for their lack of professionalism and care.
Management Concerns
Several reviews pointed out issues with management's responsiveness and accountability, contributing to overall dissatisfaction.
Service Reliability
Customers expressed frustration over missed deliveries and inaccurate tracking information, indicating a lack of reliability in service.
- JJJ2 days ago5.0I had scheduled a passport appointment at 9:30am online for a saturday. The clerk was super nice and even began the appointment 5 minutes before the actual appt. Time. By 9:30 am I was done since I already had filled out the form and brought my own passport pictures, and photocopies. The process was super easy. On the side, the postal office was only taking debit or cash payments for this special service. The only chaos that you see at this place are the customers. The staff works as fast as they can and are very kind.
- FMFrancisco MedinaJan 3, 20261.0Very rude, starting with the supervisor and the rest of the crew
- AGAnthony G.Dec 26, 20255.0I was surprised with a great ending to an interaction that began with a mismatch between the website information I read and what the post office worker stated when we arrived as a walk-in to a passport renewal for our minor child. The site said that walk-ins are received until 2:15pm, we got there at 2pm and the postal worker said that it is only until 1pm and no Saturdays. The site also said that walk-ins are received on Saturdays. As I walked out upset, i stated that information is not what is listed in the website. As I approached the exit, the postal workers called me and said that we will fit us if we are ok waiting. An appointment came in and was taken before us and another couple that seem to have walked in too before us. After about 40 min, we were seen us and I forgot a document. Surprisingly, I was told go to the pharmacy around the corner and print it. Also, while waiting a postal worker came out and offered us some wrapped chocolates. In the years I’ve been going to the post office I’ve never had such an accommodations. I guess they are trying to turn the bad reviews around. Thanks to folks working at the post office for trying hard and really surprised us with a great interaction.
- EEErikaDec 16, 20252.0First off. I had an appointment for 12pm and waited in line for 30 minutes after my appointment time. One clerk named Campbell was EXTREMELY rude and nasty to me and everyone else I saw come in. She seems very unhappy with her job and life and needs to learn how to speak to people. The other clerk is the only reason I didn’t give 1 star, she was very informative, helpful and efficient with getting our passports taken care of. Campbell should take notes from her.
- ATAeily TgplwitSep 15, 20251.0To the management of this USPS branch, If you have cameras inside, please review the footage. There is an employee who does not seem happy with their job and often gives customers a rude impression. Recently, I witnessed this employee throw my package, despite it being clearly marked as "Fragile." This is the closest USPS location to my home, and while I have tried to ignore the attitude and feel the need to bring this to your attention.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service located at 8330 Austin St?
You can send mail and ship packages, get money orders, rent Post Office boxes, apply for passports, purchase gift cards, and more at this location.
Can I apply for a first-time U.S. passport at this Post Office?
Yes, this Post Office accepts first-time U.S. passport applications and most locations can also take your passport photo. Be sure to complete and print your application form before applying.
Do I need to make an appointment for passport services here?
Most Post Offices with passport services require an appointment through the online scheduler. Limited walk-in hours are available at select locations.
Does this location take passport photos, and what is the cost?
Yes, passport photo services are available by appointment, and the current fee for a passport photo is $15.
Can I rent a PO Box at this Post Office, and how do I do that?
Yes, you can search for and reserve a PO Box online and complete the setup in person at this Post Office. You'll need to bring two valid forms of ID if applying in person.
What are the operating hours of the United States Postal Service at 8330 Austin St?
The Post Office is open Monday to Friday from 9:00 AM to 5:00 PM, Saturdays from 9:00 AM to 1:00 PM, and closed on Sundays.
Is the PO Box lobby accessible after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby, but access hours may vary by location. Check with this Post Office for specific lobby hours.
What nearby places can I visit before or after my trip to this Post Office?
Nearby you can visit Kew Gardens Cinema Park and Kew Gardens Cinemas for entertainment, or enjoy a meal at nearby restaurants like Mehak or Singas Famous Pizza.
Are there any nearby services that could be helpful in conjunction with visiting the Post Office?
Yes, nearby services include the Law Office of Stephen A. Gargiulo for legal needs, Savvy Smiles Dental Studio, and Dermatology Urgent Care for health services, and Posh Hair Studio if you need a beauty salon visit.
How can nearby transit or location landmarks help me find the United States Postal Service on Austin St?
The Post Office is near landmarks such as the US Post Office and the Black Boys Leadership Alliance For Change, making it easier to identify its location in Kew Gardens, NY.