United States Postal Service

1.9
221 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 165100 Baisley Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
165100 Baisley Blvd, Jamaica, NY
11434, United States

Hours

Reviews

1.9
221 reviews
5 stars
31
4 stars
15
3 stars
8
2 stars
6
1 star
161

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely poor customer service, with staff described as rude, dismissive, and unhelpful.

Delivery Issues

Many customers reported problems with mail and package delivery, including misdeliveries and packages marked as delivered but not received.

Staff Attitude

Several reviews mentioned a negative attitude among staff, with specific individuals repeatedly noted for their unprofessional behavior.

Mixed Experiences

While many customers had negative experiences, a few mentioned positive interactions with specific staff members, indicating inconsistency in service quality.

Communication Problems

Customers expressed frustration over the lack of response to phone calls and inquiries, contributing to a sense of poor service overall.
  • JC
    J Caraballo
    2 days ago
    1.0
    The African American lady who only sits to the far L closes to the exit door is a staple of a bad attitude.. I would go to any other teller but her she hates her job and it shows.. please transfer her out!!!
  • HB
    HQ- BOSS
    Sep 29, 2025
    1.0
    I called the phone line like crazy no response what if it’s was a deff or blind person smh poor I called other post office bam they answe like that
  • LC
    Lee Cho
    Sep 27, 2025
    1.0
    Supervisor doesn't return calls to fix issues. I've having issues with my mail being delivered. It's beginning to happen on a regular basis. The app is showing pieces of mail that should be delivered and it hasn't been. Something needs to be done.
  • RG
    RUSHEL GRANT
    Aug 18, 2025
    5.0
    So before going with my daughter to apply for our passports, I read the reviews and was holding my breath. Turned out when I got there I went to a guy by the name of Robert. He was respectful, kind and knowledgeable. The process didn’t take long and I was pleasantly surprised. Thank you Robert, it’s people like you that make positive impact in society.
  • DJ
    Dave J
    Aug 4, 2025
    1.0
    The delivery person changes daily it seems. One stayed at the gate and threw the mail on the ground not anywhere close to the mailbox on the house. They open the gate come in and walkout and leave the gate wide open. They are acting as if they are doing us a favor and it’s not their job. This is all captured on the cameras.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.