Business Details
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Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 8840 164th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
1.6
912 reviews
5 stars
106
4 stars
28
3 stars
30
2 stars
24
1 star
724
What are people saying?
AI-generated from recent customer reviews
Service Delays
Customers frequently reported long wait times for service, with many experiencing delays of over an hour for simple tasks like picking up packages or processing passport applications.
Staff Behavior
Numerous reviews highlighted rude and unprofessional behavior from staff, including dismissive attitudes and lack of assistance, contributing to a negative customer experience.
Package Handling Issues
Many customers expressed frustration over packages being delayed, lost, or mishandled, with some packages reportedly sitting at the facility for weeks without updates.
Communication Problems
Customers noted a lack of clear communication regarding service availability and procedures, leading to confusion and frustration during visits.
Understaffing
Several reviews pointed out that the facility is often understaffed, resulting in slow service and increased wait times for customers.
- TMTyler M.Nov 14, 20251.0Seems I’m not alone… My package (which i shipped out in September) was returning, inbound from Spain. It’s now mid-November. I was hopeful I’d finally get my package back. This post office… SHIPPED IT BACK TO SPAIN. I’m not sure how this happens. It is absolutely ridiculous. Who is managing this post office and how do they still have gainful employment. Completely unacceptable. At this point, I fear I will never recover my package… would give zero stars if I could.
- MAMariah AlvarezNov 6, 20251.0Adding my tracking number on here in hopes an employee sees this. PLEASE send me my package! EK689283681GB Absolute worst post office I’ve ever dealt with in my entire life, and that’s no joke. I never leave reviews on anything even if I have a bad experience because to me it just isn’t worth it, but I can’t help but feel so angry at this facility. My package is international priority mail, and the item in my package is worth $300+. It was dispatched on August 1st, 2025 and made it to THIS facility on August 3rd, 2025. It hasn’t moved once. I have tried contacting USPS and they told me they know just as much as I do and can’t do anything. I’ve tried calling this location for not just weeks, but months. Every single time I get sent to voicemail or it just hangs up. Now I have to have the person who sent my package file an insurance claim and I won’t even be able to get this item remade and re-sent because it was one of a kind. And who knows when I’ll receive my refund from the insurance claim. This facility should be ashamed of themselves, I’ve read the other reviews and I’m not the only victim. I fully believe they’re stealing packages and just never updating the tracking status. You people are HORRIBLE and this entire building deserves to be sued. God if I had the money, I would. This location needs consequences. Just took this screenshot btw, proof that my very expensive, very important package is stuck here.
- KSKarishma SinghNov 4, 20251.0Definitely the worst experience I’ve had at this post office. I sign off work early to get my finger prints done, the West Indian lady, her name starts with a C told me to wait. Another lady was infront of me, they left. I almost waited 15 mins before I was seen. While getting my finger prints done that was another issue. She did it and won’t come out to show me how it’s done. I couldn’t get my finger print done. She said I should go to another location which is 40 mins from me. She was also talking to another staff member showing her pictures of her daughter or son. My time is valuable and I don’t have time to wait around for USPS incompetent employees !
- RSRajibul SarkarOct 30, 20251.0I had an appointment for a passport application at 1:30 PM and arrived early at 1:10 PM. When I got there, no one was at the passport window. Another employee told me the person handling passports was on lunch break until 2:00 PM. I waited patiently at the passport window so I wouldn’t lose my spot. When the clock hit 2:00 PM, a different staff member finally showed up — only to tell me that passport applications were being handled at the money order window instead. By that time, 4–5 people were already ahead of me, and I ended up waiting another 30 minutes to be helped. The whole experience was very disorganized and frustrating. Clear communication or a simple sign about lunch breaks and where passport services are actually handled would have made a huge difference.
- ARAnder “Ander900” ROct 28, 20251.0There's a reason why the low rating. Waited 50 minutes to send a package, only like 10 people were infront of me, only one window open. I know it not due to the government shutdown as usps is and independent identity that operates on its own revenue. You come here and be ready to wait for a long time. You could even come to pick up a package and would still take a long time (around 8-10 minutes per person).
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service at 8840 164th St?
You can send mail, ship packages, get money orders, rent Post Office boxes, apply for passports, buy gift cards, and more at this location.
Can I apply for a passport at this United States Postal Service location?
Yes, first-time passport applications are accepted here for the U.S. Department of State. Please complete and print your passport application form before applying.
Do I need an appointment to use passport services at this location?
Yes, most passport services require an appointment made through the online scheduler. Limited walk-in passport hours are available at select locations.
Does this Post Office take passport photos?
Yes, this location offers passport photo services by appointment through the online scheduler.
What is the cost for a passport photo here?
The fee for a passport photo at USPS is $15.
Can I rent a PO Box online for this United States Postal Service?
Yes, you can search for and reserve PO Boxes online at https://www.usps.com/manage/po-boxes.htm with instructions to complete the setup in person.
What are the operating hours of the United States Postal Service at 8840 164th St, Jamaica, NY?
The Post Office is open Monday through Friday from 9:00 AM to 5:30 PM, and on Saturday from 9:00 AM to 3:00 PM. It is closed on Sunday.
Is this USPS location near any other postal or government offices?
Yes, nearby are other US Post Office locations and the United States Postal Service office, which is also a public government building and landmark.
Are there any professional services near this Post Office?
Nearby you can find offices like Global Info Management and Services for immigration law and trusts, as well as Advantage Business Brokerage and Future Capital Commercial for financial and mortgage services.
What beauty and salon services are available near the United States Postal Service at 8840 164th St?
Nearby beauty and salon options include Savage beauty by Keevahair.com, International Beauty Salon, Transition African Hair Braiding, Futrell's Hair Studio, Sukhi Salon & Spa, and New Star Nails Spa.