United States Postal Service

1.9
358 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 7802 37th Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
7802 37th Ave, Jackson Heights, NY
11372, United States

Hours

Reviews

1.9
358 reviews
5 stars
59
4 stars
17
3 stars
8
2 stars
15
1 star
259

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over the lack of professionalism and patience from employees.

Long Wait Times

Customers consistently reported long lines and slow service, often waiting for extended periods with only a few windows open.

Management Issues

Several reviews pointed to poor management and lack of organization, with calls for better staffing and training to improve overall service.

Mixed Experiences

While many customers had negative experiences, a few mentioned positive interactions with specific staff members, indicating inconsistency in service quality.

Accessibility Concerns

Customers expressed frustration over the accessibility of services, including issues with fingerprinting and package handling.
  • MS
    Maryam Samani
    Nov 6, 2025
    1.0
    The staff are very rude and hostile. They don’t like to answer any questions.
  • MS
    Ma Sha
    Oct 20, 2025
    1.0
    Don’t go for finger printing here. I did my three tries and it didn’t work, so they told me to come back another day. I went to Rockefeller center location and they were super helpful and we did it very fast
  • MM
    Malika Mokrani
    Aug 26, 2025
    5.0
    All the stuff there nice
  • VV
    Veronica
    Aug 1, 2025
    1.0
    SLOW SLOW SLOW. I had to buy some stamps and a money order yet there was only 1 cashier register available and it was taking FOREVER. There were 6 people ahead of me and the line was never moving. Unacceptable. Horrendous USPS office (all of them have bad management and lazy workers)
  • CV
    Carla V
    Jul 25, 2025
    1.0
    Wow so many complaints from my jackson heights neighbors it’s unbelievable! Something has to be done in our post office! Management needs to look into all these complaints and fix it!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.