United States Postal Service

1.9
361 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 7802 37th Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
7802 37th Ave, Jackson Heights, NY
11372, United States

Hours

Reviews

1.9
361 reviews
5 stars
60
4 stars
17
3 stars
8
2 stars
15
1 star
261

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Numerous reviews highlighted the rudeness and unprofessional behavior of the staff, with many customers feeling disrespected and dismissed.

Service Speed

Customers consistently reported slow service and long wait times, often citing understaffing as a major issue.

Management Issues

Many reviews pointed to poor management and lack of organization, leading to inefficient service and unresolved customer complaints.

Mixed Experiences

While many customers had negative experiences, a few mentioned positive interactions with specific staff members, indicating inconsistency in service quality.
  • LB
    liliana blanco
    3 days ago
    1.0
    Lo peor !!!
  • LT
    Llaumara Toledo
    Dec 23, 2025
    1.0
    Me mandaron un sobre con informacion mia personal muy seria como mi numero de social y demas datos y recivi el sobre roto. Quiero una investigacion sobre esto.
  • MK
    Monica Khan
    Dec 19, 2025
    1.0
    Very disrespectful and disappointing staff
  • SD
    Sichoe Dolma
    Dec 4, 2025
    1.0
    Very rude staff , I had the appointment for passport today and when I ask them a question they rolled their eyes and very reluctant to answer your questions .
  • MS
    Maryam Samani
    Nov 6, 2025
    1.0
    The staff are very rude and hostile. They don’t like to answer any questions.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.