United States Postal Service

Reviews

• OC

  Ocendy Cruz

  Jul 25, 2025
  5.0
  I had a great experience with Yolanda! I went in to take a picture and sign my application for passport services, and she was the sweetest and most kind person. Her customer service was excellent—she made the whole process smooth and pleasant. Thank you, Yolanda!”
• FM

  Francis Martin

  Mar 19, 2025
  5.0
  Recently I contacted the Irvington Post Office in reference to a passport renewal. I Googled the number and called. I expected a bureaucratic 'kafkaesque routine' one gets from a government agency. Boy, was I happily surprised; the women who answered call could not have been any more professional, knowledgeable and courteous. She walked me through all the steps and procedures in terms of renewing a passport and helped me set up an appointment as well. At the end of the call I was so impressed that I asked to talk to her supervisor, so I good relate my positive experience and give her some credit. Turns out she 'was' the actual Postmaster, for that location. I can only suspect, under her leadership, the rest of the Irvington Post Office, must 'hum', in terms of how it is run. I was surprised by the low Google rating this post office had, so I decided to add my very positive 'two cents'. Perhaps there is a new sheriff in town? Gave me a little faith in the Government that everyone is bad mouthing. Kudos!!!
• TW

  Tremaine A. Walker

  Feb 13, 2023
  1.0
  I resided in Irvington 2 months ago. During the final week of moving, I visited the post office and asked that they hold a specific mail from the IRS for me. The lady I spoke with took my name, address and telephone number, and assured me that she would hold the mail and call me when it arrives. The day before it arrived, I called the post office to simply remind them to hold only that mail. The person I spoke with said she doesn’t remember speaking to me. I gave her the exact date and hour I made the request in person. She got aggressive and insisted I was fabricating a story and that no one in the office remembers speaking to me. How ludicrous! While knowing I could’ve requested a change of address online, I trusted that the person I spoke with would’ve done their job properly and held my mail. I began describing the person I spoke with as I forgot her name, she asked “is she black or white?” Immediately I knew where this conversation was going and how shallow minded this lady was. She began yelling and hung the phone up in my ear. I mean, I understand everyone’s going through something but whatever it is you’re facing, pray about it and please refrain from projecting your distasteful behavior onto others.
• TR

  Tiffany Rz

  Dec 19, 2017
  5.0
  Great staff and fast service!

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