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The UPS Store

3.4
(204 reviews)

Business Details

204-17 Hillside Ave, Hollis, NY
11423, United States
(718) 776-1002
https://locations.theupsstore.com/ny/hollis/204-17-hillside-ave

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5535 in Hollis offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Franhill Plaza At Francis Lewis & Hillside..

Details

  • DeliveryNot available

Location

The UPS Store
204-17 Hillside Ave, Hollis, NY
11423, United States

Hours

Reviews

3.4
204 reviews
5 stars
108
4 stars
14
3 stars
5
2 stars
6
1 star
71

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting specific employees for their excellent service.

Efficiency

While some reviews noted quick service, others reported long wait times and understaffing, particularly during busy periods.

Management Issues

Several reviews pointed to poor management decisions, including inadequate staffing and unaddressed equipment issues, leading to customer dissatisfaction.

Cleanliness and Organization

The store's cleanliness and organization received mixed reviews, with some customers noting a well-organized environment while others described it as messy.

Pricing Concerns

Customers expressed frustration over additional charges for services like tape and packaging, feeling that the store upsells services unnecessarily.
  • EO
    Ev OLuTioN
    2 days ago
    1.0
    $1 just to put a piece of tape less than 2 inches long on a package. Insane smh
  • MH
    Marwa H
    Feb 26, 2026
    5.0
    Amazing little store. The 3 workers there are very friendly and helpful towards everyone. The young man who was serving me, Ladre is his name, is very courteous and considerate. I had a big rug to return and when I requested his help carrying it he didn't hesitate and came to my car and took it inside with a smile on his face. We need this friendly attitude in the world more often. I see some reviews with crowdedness concern, but the place wasn't busy when I went there on a Wednesday morning. Most probably the early morning timing is better there at dropping packages. There is a parking lot dedicated for all the stores in the Plaza, which is a huge advantage considering how tedious it would be having to drop off returns while parked at a distance. Overall, my experience has been a breeze there.
  • OS
    Otto Starzmann
    Feb 19, 2026
    5.0
    I was delighted with the speed of service at this locatiin: I was in and out of the store in less that two minutes—and my matter was fully taken care of in that time!
  • LJ
    Lorraine Joyner
    Feb 16, 2026
    5.0
    Avani excellent customer care..patient professional thorough acknowledgable all of the above warrant a 10+++ rating !
  • KT
    Kyedi Thomas
    Jan 31, 2026
    1.0
    No common sense! Instead of creating one line for self service and one line for the cashier, the created one line for both. There is 20 customers in the store currently, a very small location, and the kiosk is not being utilized. Poor management. Saturday January 30th, 2026, 3:36pm

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #5535 in Hollis offer?

The UPS Store #5535 offers packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, and passport/photo ID services.

Brand Certified Facts from The UPS Store

This information is certified by The UPS Store and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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