The UPS Store

3.4
192 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #5535 in Hollis offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Franhill Plaza At Francis Lewis & Hillside..

Details

  • DeliveryNot available

Location

The UPS Store
204-17 Hillside Ave, Hollis, NY
11423, United States

Hours

Reviews

3.4
192 reviews
5 stars
100
4 stars
14
3 stars
5
2 stars
6
1 star
67

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly highlighting individuals like Kurt, Jonathan, and Eduardo for their exceptional service.

Efficiency

While some reviews noted quick and efficient service, others reported long wait times and slow service during busy hours.

Management Issues

Several reviews pointed to poor management practices, including staff being unprofessional and unhelpful, leading to a negative customer experience.

Pricing Transparency

Customers expressed frustration over being charged for basic services like tape, leading to perceptions of the store as overpriced.

Store Organization

The store was described as generally organized, but some customers reported issues with long lines and slow service, particularly during peak times.
  • HR
    Hasnat Rashid
    2 days ago
    5.0
    Excellent Service! They went above and beyond to help us with shipping big boxes. Truly appreciated them.
  • SR
    Sayif Rahman
    Nov 6, 2025
    5.0
    Great customer service!!
  • BR
    Bickram Ragbir
    Oct 28, 2025
    5.0
    Customer service is dead in most places you go in today’s world. While on the line to drop off a package I observed KURT smile and serve each person with a very big pleasant smile. He assisted an elderly person with so much patience. He seems to be able to work well under pressure and is very much a people’s person. Employees like this don’t always get the recognition they deserve. I hope management sees this review and recognizes Kurt in some way. 5 stars for him. Santos also was very kind whilst helping me with my drop off.
  • RT
    Rachel T
    Oct 22, 2025
    5.0
    Jonathan helped me and was extremely kind and helpful.
  • NT
    Nishat Tasnim
    Oct 22, 2025
    5.0
    It was quickly and employee assistance was top notch and friendly.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 5:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #5535 in Hollis offer?

The UPS Store #5535 offers packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, and passport/photo ID services.