United States Postal Service

2.6
227 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 185 W John St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
185 W John St, Hicksville, NY
11801, United States

Hours

Reviews

2.6
227 reviews
5 stars
80
4 stars
12
3 stars
6
2 stars
2
1 star
127

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, with several employees described as rude and unhelpful.

Staff Performance

While some employees like Rose received praise for their helpfulness, others, particularly Georgia and Lipon, were criticized for their negative attitudes and lack of assistance.

Efficiency Issues

Customers frequently mentioned long wait times and slow service, particularly during busy hours, indicating a need for better staffing and management.

Package Handling

Numerous complaints were made about lost or mishandled packages, leading to frustration among customers.
  • LR
    Leslie Rivera
    Dec 24, 2025
    1.0
    Muy mal como es la atención al cliente.
  • PX
    Pharaoh XP
    Dec 23, 2025
    1.0
    I wish I could give them 0 stars but sadly I can't. My package was in their care for weeks and due to that I had an extremely late package that I was supposed to give for my family on Christmas
  • AA
    ABML
    Dec 16, 2025
    1.0
    We had an app at 10 for passport and the lady told us who was in charge of it went for a break! 10:30 I asked if somebody else could help us and a lady did. The workers were slow and yawning, definitely taking their time.
  • BB
    bri
    Dec 5, 2025
    1.0
    Horrible service , never ever coming again for help for a simple return
  • TN
    Talking Straight with Nate
    Nov 18, 2025
    3.0
    The line seemed to move fast but they didn’t have the mailing supplies I needed. No priority flat rate envelopes at the main Nassau Branch? Really?

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.