United States Postal Service

3.4
40 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 25 Goodburlet Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
25 Goodburlet Rd, Henrietta, NY
14467, United States

Hours

Reviews

3.4
40 reviews
5 stars
16
4 stars
6
3 stars
4
2 stars
4
1 star
10
  • PH
    peter haggerty
    Sep 13, 2025
    4.0
    Very helpful and approachable postal workers. Good vibes and usually not crowded.
  • DB
    David Bellamy
    Sep 10, 2025
    4.0
    Friendly clerks that were very attentive
  • AD
    Andrew Daniels
    Jun 25, 2025
    2.0
    Useless.
  • BB
    Bert Byfield
    Jul 6, 2017
    5.0
    Quick friendly service
  • CH
    Centurydoll H
    Apr 10, 2015
    1.0
    The trouble that I have had with the post office as of late puts the entire service to shame and the games that your employees play represent your company in the worst possible manner. I purchased an item in early March and it was shipped to me through Express. Express supposedly being their premium service; the option where they're supposed to be the attentive to your "shipping needs". So what happened? The item makes it to America on March 5th and gets lost. They have no clue where it is! After great struggle by the company I purchased it from and their efforts with the Japanese Postal Service trying to locate it, it's found A MONTH LATER. I get word of the good news from the Brand on April 8th at 3:52AM and they proceed to advise me that though it's been found there may be additional delay because there was "some kind of trouble that had occurred in US post office." Yesterday, the item arrives and a notice is left while I'm out (though my grandmother was in the house and advised the doorbell was not wrung). It claims there are 2 items have actually arrived. I find this strange but I ignore it and I go to the USPS website and attempt to have the parcels be redelivered today, April 10th. I can't though, because it was already set up for a second attempt at delivery for today. I sigh relief and vow to be here to meet the mail man today. End of story, right? It should be, but it continues... I loiter and wait for the mail carrier to come and when he does the items aren't even on the truck! So he advises that I could schedule to have it redelivered tomorrow or that, since it is Express mail, that I could call and request the supervisor to drop it off since they're obligated to get it to me today. So I say "fine, thank you!" and I call the local post office in East Henrietta and speak to the most inconvenienced representative I've ever had the displeasure of speaking with in my life: Teresa. I advise her that I have two express parcels holding and that they were supposed to be delivered today but weren't placed on the truck. She looks into it and realizes that I only have one parcel holding and that the other was wrongfully placed on my notice and that /that/ package was intended for a Mr. Yigao in a different section of the same apartment complex. Among a great deal of huffing and puffing, she then advised that she *could* perform her role and bring it out to me but that I would need to wait for the Post Master to get back to relieve her and that she would need to chastise the carrier. Though everything before was a nightmare, it was this conversation that irritated me. I accepted this and advised I'd wait: this was at 12:02. At 2:54 I thought I'd call back to check in. Teresa answers again. I ask for an update on when she'd think she'd be able to 'pop by'. In a very small voice she responds that the Post Master advised I would need to have it delivered tomorrow. And you didn't call me back to inform me of this decision? "Well, I didn't have your number." Great, well then I would like to speak to him. "He's on the other line" Then please write down my number and have him call me back. I did not get a call back: the next thing I know my doorbell rings and a sad little man with my package and a new notice is on my stoop. There was no conversation, no apologies, I signed and he left. GREAT SERVICE YOU PROVIDE! THANKS SO MUCH! #YouSuck

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.