RXO

Reviews

• PY

  Phoebe Yung

  Sep 5, 2025
  1.0
  I don't think I have been this frustrated about a company's incompetence. RXO was supposed to deliver a dishwasher and haul away an old one on Tuesday. For the haul away, I offered to disconnect my old dishwasher. I am not joking when I said when I came back up from my basement to continue with the disconnect, the guys were GONE. They just left my house even though I have said I wanted this gone today. I called back immediately and the delivery guys have marked the haul-away as complete! Fine - a few bad apples maybe. So I reschedule a pickup to Thursday (I literally have a dishwasher in the middle of my small kitchen, and a toddler running around, but fine, whatever). Thursday came, I haven't received any update. I called. I was then informed NO ONE WAS COMING TODAY. Even the rep on the phone said the notes on my account did confirm the pickup on Thursday. Fine, for a second time - let's reschedule to Friday. I even received an email AND text confirming pickup. Friday came. I have no updates. I called again, and I was promptly informed that the pick up is supposed to happen tomorrow, Saturday. The incompetence is baffling. Their offshore call center is completely useless. I spend an hour on each call just to be told they are sorry and they understand. I don't know how you can avoid this company because I did not engage RXO when I bought my dishwasher, but if you are selecting logistics vendor - please consider my experience.
• MM

  Muhammad Muzammil

  Dec 12, 2024
  1.0
  They were suppose to deliver product. Never called me the day before. Received email on day of delivery that time window is between 12pm to 4pm. No one showed up. At night when I tracked delivery it was marked that driver arrived at 8 am in the morning eventhough we were at house that time. Pathetic service
• TM

  Tim Massinger

  Oct 1, 2024
  1.0
  I was supposed to have a tv delivered on 9/12. Day of, I get a notification I needed to choose a different delivery date. The first available date was October 1st. Not happy waiting 2 weeks, I called to see if they would deliver the tv without install, just drop it off and I’d set it up myself, no big deal. Was told that was not a possibility. Not surprising, the day before 10/1 I get a notification that I need to reschedule and the earliest date is 10/11. Almost another 2 weeks…called to see if I could just go pick it up since the warehouse is only 30 min from my house. Was basically told no, so I’m stuck waiting to see if it actually comes in the 11th. Doubtful it will. Very surprised Samsung would have a contract with this company.
• DV

  David Vianello

  Nov 30, 2023
  5.0
  I placed an IKEA order online and came here to pick it up. I was a little concerned about the negative reviews. The experience was great. A few seconds after I confirmed the arrival, a representative came out with a smile 😊. In a couple of minutes I had my order and they helped me to put it in the car. Amazing.

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