United States Postal Service

2.5
116 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 1 Welwyn Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1 Welwyn Rd, Great Neck, NY
11021, United States

Hours

Reviews

2.5
116 reviews
5 stars
33
4 stars
7
3 stars
6
2 stars
7
1 star
63

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several specific complaints about individual employees' attitudes and behavior.

Efficiency

Numerous reviews highlighted slow service and long wait times, with complaints about inadequate staffing during busy hours.

Passport Services

While some customers praised the passport service for being efficient and helpful, others experienced issues with incorrect information and delays.

Communication Issues

Customers frequently noted that the post office does not answer phone calls, leading to frustration when trying to get assistance.

Mixed Experiences

Some customers had positive interactions with specific staff members, indicating that experiences can vary significantly depending on the employee.
  • FE
    FKH End
    Oct 31, 2025
    1.0
    They should terminate the Indian guy who working there because very unfriendly and once you passed his the package he will just throw your package to the container. He think he the Boss there? Is this the way you treat and handle people package? I hope USPS HR take seriously on recruiting the right candidate and discipline them and how to treat the customer. If you want to send a formal letter, use this address for the Office of the Consumer Advocate: Consumer Advocate USPS Headquarters 475 L'Enfant Plaza SW Washington, DC 20260-2200 Do not forget the take their name
  • SP
    Simone Perry
    Jul 31, 2025
    5.0
    The passport service is excellent. I went there today and watched the first customer service rep assist a couple with such kindness and grace. She went to lunch and another employee assisted me. Although the situation was not quite as smooth, it was still overall an excellent experience.
  • KM
    King M
    May 1, 2024
    1.0
    Simply the worst, there was no one at any of the windows.. the one lady that was just ignoring me and 3 other people that was waiting online for about 10 minutes acting like she didn't see us just minding her own business in the back just staring at one card for the whole ten minutes.. There is never any workers there l maybe only 1 at a window.. when at least you should have 2 to 3 because its a busy post office. people this is the post office you should hire people that want to work and have smiles on their faces.. I'm one of them 😁😁😁😁update 7/31/24with photo it's 9.10am and nobody here, simply the worst its 9.15am and still no one
  • EE
    Elena
    Oct 22, 2019
    4.0
    Post office is ok but they aren’t equipped well
  • CI
    CTAX INC
    Mar 31, 2016
    1.0
    Why do they even have a phone number listed?? No one ever picks it up!!!!!!!!!!!!!!!!!!!! I have tried to call for days!!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.