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Visit your local Post Office™ at 1 Welwyn Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Many customers reported rude and unhelpful staff, with several specific complaints about individual employees' attitudes and behavior.
Efficiency
Numerous reviews highlighted slow service and long wait times, with complaints about inadequate staffing during busy hours.
Passport Services
While some customers praised the passport service for being efficient and helpful, others experienced issues with incorrect information and delays.
Communication Issues
Customers frequently noted that the post office does not answer phone calls, leading to frustration when trying to get assistance.
Mixed Experiences
Some customers had positive interactions with specific staff members, indicating that experiences can vary significantly depending on the employee.
FE
FKH End
Oct 31, 2025
1.0
They should terminate the Indian guy who working there because very unfriendly and once you passed his the package he will just throw your package to the container. He think he the Boss there? Is this the way you treat and handle people package? I hope USPS HR take seriously on recruiting the right candidate and discipline them and how to treat the customer.
If you want to send a formal letter, use this address for the Office of the Consumer Advocate:
Consumer Advocate
USPS Headquarters
475 L'Enfant Plaza SW
Washington, DC 20260-2200
Do not forget the take their name
SP
Simone Perry
Jul 31, 2025
5.0
The passport service is excellent. I went there today and watched the first customer service rep assist a couple with such kindness and grace. She went to lunch and another employee assisted me. Although the situation was not quite as smooth, it was still overall an excellent experience.
KM
King M
May 1, 2024
1.0
Simply the worst, there was no one at any of the windows.. the one lady that was just ignoring me and 3 other people that was waiting online for about 10 minutes acting like she didn't see us just minding her own business in the back just staring at one card for the whole ten minutes.. There is never any workers there l maybe only 1 at a window.. when at least you should have 2 to 3 because its a busy post office. people this is the post office you should hire people that want to work and have smiles on their faces.. I'm one of them 😁😁😁😁update 7/31/24with photo it's 9.10am and nobody here, simply the worst its 9.15am and still no one
EE
Elena
Oct 22, 2019
4.0
Post office is ok but they aren’t equipped well
CI
CTAX INC
Mar 31, 2016
1.0
Why do they even have a phone number listed?? No one ever picks it up!!!!!!!!!!!!!!!!!!!! I have tried to call for days!!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are available at the United States Postal Service location at 1 Welwyn Rd?
At 1 Welwyn Rd, you can send mail and packages, purchase money orders, get Post Office boxes, apply for passports, buy gift cards, and more.
Can I apply for a U.S. passport at this Post Office?
Yes, this location accepts first-time passport applications and can take passport photos by appointment. Complete and print your application form before applying.
Do I need an appointment for passport services at this Post Office?
Most passport services require an appointment via the online scheduler, though limited walk-in hours are available at select locations.
What are the operating hours of the United States Postal Service at 1 Welwyn Rd?
The Post Office is open Monday to Friday from 9:00 AM to 5:00 PM, and Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
Can I rent a PO Box online and access it after hours?
Yes, you can reserve a PO Box online. Most locations provide 24/7 lobby access to PO Boxes, though hours may vary by location.
What is the cost for a passport photo at this Post Office?
The fee for a passport photo at USPS is currently $15.
Are there nearby post office locations to the United States Postal Service at 1 Welwyn Rd?
Yes, nearby are USPS Collection Point and another US Post Office, which can also be convenient for additional mailing services.
What nearby amenities can I visit near the United States Postal Service at 1 Welwyn Rd?
Close to the Post Office, you can visit Om Bistro for French cuisine, Bellissimo Nails for beauty services, and Stepping Stone Park Kings Point NY for outdoor recreation.
Are there health and medical facilities near the Post Office at 1 Welwyn Rd?
Nearby medical centers include Grace Plaza, National Stem Cell Centers hospital and pharmacy, Dr. Russell Surasky medical center, and Family Solutions For Healing hospital.
How can the nearby transportation facilities help me get to the United States Postal Service at 1 Welwyn Rd?
Although specific transit stations are not listed, nearby USPS Collection Point and US Post Office locations can assist with mail services while you navigate to the main Post Office at 1 Welwyn Rd.