United States Postal Service

2.4
42 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 2391 Baseline Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2391 Baseline Rd, Grand Island, NY
14072, United States

Hours

Reviews

2.4
42 reviews
5 stars
12
4 stars
3
3 stars
1
2 stars
0
1 star
26
  • SA
    Samuel Ali
    3 days ago
    1.0
    Just went to apply for a passport for my son. The lady was immediately rude, saying appointments are strongly encouraged. The place was empty. If it were busy i certainly would have understood her frustration, but walkins are aloud. She then spent more energy looking for reasons she couldnt serve me than trying to help. She said my son needed photo ID which was incorrect according the the government website as mine would be sufficient. When i told her that she said i "could contact the state." I eventually just left as she clearly was more interested in being wrong than doing her job.
  • CP
    Christopher Patterson
    Oct 17, 2025
    1.0
    Why how damn rude is this place? I went in this morning to ship a few ebay sales. Now I am a disabled individual who cant be standing to long. So I like to have the teller help with my labeling it just goes faster. However the lady at the counter was unperfossonal and rude. She told me that I had to get out of the way to let a lady that was behind me go first. Well she said this because she told me I needed to be ready and I told her was.and she waved me to the right so the lady behind me can go. I stated that ill just use the kiosk to print my labels which took way longer. What a unpleasant unprofessional experience I had today. It may take me a bit longer to do this but I will be going to a different post office and I suggest yall do the same if you wanted to be treated like a coustmer and not a inconvenience.
  • JJ
    James
    Jul 4, 2025
    3.0
    I give 3 stars because the mail service is getting very bad. I mailed an envelope on 5/24/25 estimated delivery was 5/30/25. It got there 6/2/25. It was late so I ended up with a late fee. So I got smart next time and mailed on 6/20/25 estimated delivery 6/24/25 but still was late on 7/2/25. What's the problem? You cant trust them to deliver the mail on time. The people at the office are nice if you are nice to them.
  • PP
    Paul
    Jun 16, 2025
    1.0
    This post office has one of the worst customer service, i went a few days ago to take some fingerprints for a background check,and nobody was available. It took more than 45 minutes from 1:00 pm - 1:45 pm for somebody to show up , cause the other post office attendant said that she doesn't know how to operate the fingerprinting machine , this is absolutely ridiculous . I can't believe that they're not properly trained to handle the overall customer service.
  • CS
    Cynthia Stamler
    Jul 7, 2017
    1.0
    Today is Friday July 7 it's 8:30 pm and still no mail .

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.