United States Postal Service

2.2
122 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 19304 Horace Harding Expy to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
19304 Horace Harding Expy, Fresh Meadows, NY
11365, United States

Hours

Reviews

2.2
122 reviews
5 stars
25
4 stars
8
3 stars
6
2 stars
5
1 star
78

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and dismissive towards customers.

Package Handling

Many customers reported issues with lost or mishandled packages, including packages marked as delivered but not received.

Kiosk Issues

The self-service kiosk was frequently reported as broken or out of order, causing frustration for customers.

Staff Attitude

Several reviews mentioned a lack of professionalism and a negative attitude from staff, particularly from management.

Inconsistent Hours

Customers expressed frustration over inconsistent lobby hours, with the post office often closing earlier than posted.
  • MH
    Max Hu
    Dec 13, 2025
    5.0
    There's an asian lady there, I forgot her name, I think it started with an H. she's really nice. Very helpful. Not just to me but to everyone in the line when I was there.
  • TC
    Theresa Caras
    Dec 13, 2025
    1.0
    Worst post office ever!! This place is like a country club, the manager is useless. There could be a line down the block and he would do absolutely nothing. They should get rid of him and the whole staff
  • PR
    Patrick Rafferty
    Oct 1, 2025
    5.0
    I have been in the neighborhood for 40 years. This is my main Post office. My experience here has always been satisfactory and many times Great. Recently I havecexperienced some great customer service when picking up my mail that I put a stop on. The personnel were very cooperative and helpful retrieving my mail and troubleshooting a few problems. I appreciated the help.
  • PF
    PC FIVEZ
    Aug 12, 2025
    1.0
    stupid kiosk is always broken. supervisor also has zero idea how to operate the machine. don't bother going here because the kiosk is either broken or the overnight drop box is packed shut.
  • MT
    MR TWO
    Aug 3, 2025
    1.0
    ALWAYS SHUTS DOWN THE KIOSK DURING OFF HOURS. MACHINE IS NEVER WORKING WHEN POST OFFICE IS CLOSED! ONLY KIOSK IN TOWN AND NOW I HAVE TO GO TO MINEOLA JUST TO GET A LABEL. VERY POOR UPKEEP AND ZERO FRIENDLINESS AT THIS STATION!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.