The UPS Store

4.5
198 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #5265 in Freeport offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Off Exit M9 On The Meadowbrook Pkwy Between Home Depot & Walgreen.

Details

  • DeliveryNot available

Location

The UPS Store
53 E Merrick Rd, Freeport, NY
11520, United States

Hours

Reviews

4.5
198 reviews
5 stars
166
4 stars
7
3 stars
2
2 stars
1
1 star
22

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is frequently praised for being friendly, helpful, and professional, with many customers highlighting the owner Miguel's exceptional service.

Efficiency

Customers consistently report quick and efficient service, with many noting that their tasks are handled promptly and accurately.

Mixed Experiences

While many reviews are positive, there are some complaints about individual staff members providing poor service or having negative interactions.

Cleanliness and Organization

The store is noted for being clean and well-organized, contributing to a pleasant customer experience.

Community Engagement

The business is recognized for its commitment to the community, with staff going above and beyond to assist customers in various situations.
  • LS
    Lauren Sorrentino
    Nov 12, 2025
    5.0
    Excellent service all the time. Never have a problem after dropping off a package with deliveries to the locations. Very friendly customer service have been using them for years and other services such as copies.
  • LK
    Leeanne Kraus
    Oct 27, 2025
    5.0
    ALWAYS very helpful and accomodating. The entire staff is pleasant. The only UPS store I will use!
  • CL
    Christina Lopez
    Oct 25, 2025
    1.0
    Young kid not helpful or personable
  • LR
    Luis Rivera
    Oct 21, 2025
    5.0
    This is the best place ever, The workers are Kind, Professional, and fast. You can't find many places like this. Keep up the great work.
  • MM
    marisol milton
    Oct 2, 2025
    5.0
    I visit this UPS Store every single week, and the service has been nothing short of exceptional—every time. The staff is always friendly, professional, and efficient. They handle everything from packing and shipping to printing and notary services with care and attention to detail!!! As a notary public myself, there are certain documents such as Deeds or Wills should BE executed before an attorney!! What truly sets this location apart is the owner Mr. Hernandez who is fantastic!!! Alwayssss respectful, helpful, and deeply committed to great customer service. In all my visits, I’ve NEVER once witnessed NO kind of foul behavior from him or any of his staff. They treat everyone with professionalism and respect. 💯 Soooo..... to anyone writing negative reviews about this place!?: they are not being honest!! Period!! DON'T BELIEVE THE HYPE —this store is run with integrity, and the team genuinely cares about its customers. I trust them with my business every week, and I wouldn’t keep coming back if they were anything less than excellent!! Highly recommended A+ all around!!!⭐⭐⭐⭐⭐ Gudos to Mr. Hernandez and his outstanding team!!!!!⭐⭐⭐⭐⭐

Frequently Asked Questions About The UPS Store

What services does The UPS Store #5265 in Freeport offer?

The UPS Store #5265 offers expert packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, and passport/photo ID services.

What are the operating hours of The UPS Store #5265?

The store is open Monday to Friday from 8:30 AM to 6:30 PM, and on Saturdays from 9:00 AM to 5:00 PM. It is closed on Sundays and certain holidays.