The UPS Store

4.0
450 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #3867 in Forest Hills offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Between 71st Continental Ave And Ascan Ave.

Details

  • DeliveryNot available
  • Curbside pickupAvailable
  • [Free/Paid] wi-fiNot available
  • Onsite servicesAvailable

Location

The UPS Store
72-11 Austin St, Forest Hills, NY
11375, United States

Hours

Reviews

4.0
450 reviews
5 stars
320
4 stars
15
3 stars
11
2 stars
10
1 star
94

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some staff are praised for being friendly and helpful, others are criticized for being rude and unprofessional.

Efficiency

Many customers appreciate the quick and efficient service, although there are complaints about long wait times and staff not assisting promptly.

Pricing Issues

Several reviews mention dissatisfaction with high charges for printing and other services, leading to perceptions of price gouging.

Package Handling

There are significant concerns regarding the handling and tracking of packages, with reports of lost items and poor communication about package status.

Notary Services

Customers express frustration over the availability and scheduling of notary services, with reports of staff being unhelpful or unavailable.
  • SM
    Sabrina Miele
    1 day ago
    1.0
    Do NOT try to print here. You can only print from USB or “Custom Print.” There’s no way to just email a document to the printer. I got charged $3.50 just to sign into the computer and find this out. I got charged for printing nothing.
  • BT
    Bijender Tomer
    Jan 3, 2026
    5.0
    Very good service
  • BL
    Brenden Lewis
    Nov 29, 2025
    1.0
    Awful. Dismissive and actively tried to lie about the status of the shipment to cover their mistake. The manager was entirely unhelpful and insisted I would have to pay the holding fee if my package was reshipped back to the store
  • CS
    Con Sorts
    Nov 28, 2025
    5.0
    if you are dropping off an amazon return parcel; your receipt may have zero weight (you gave them nothing?) and kids working here may absent mindedly double scan the same one pack twice, so any second package you gave them will simply get mishandled and you will never see a return credit, as amazon depends on tracking number processing to credit your gift card balance. be advised the tracking does not begin when you hand in the pack, rather when this UPS store gives your pack to the driver going to maspeth for area processing. on weekends this may not happen for a day or two. also the scales used for return receipt are wildly inaccurate, so just be content it's a non zero number. despite my ranting, I still 5star because I realize things may occur in unexpected ways, so amazon drop off people should take extra care to protect themselves by triple checking receipts and then being patient on when credits can show up. when you pay to ship something from this location, employees seem very professional, it's only when you drop off and they know Amazon is pre paying the bills, that all here seem not to give a crap, despite the fact that it's your eventual credit/refund that is at stake.
  • MC
    Maureen Cohen
    Nov 15, 2025
    5.0
    Always fast and efficient service at this store!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 5:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Forest Hills offer?

The UPS Store offers packing, shipping, printing, document finishing, mailbox services, shredding, faxing, notary services, passport/photo ID services, and computer access among others.