The UPS Store

4.0
445 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #3867 in Forest Hills offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Between 71st Continental Ave And Ascan Ave.

Details

  • DeliveryNot available
  • Curbside pickupAvailable
  • [Free/Paid] wi-fiNot available
  • Onsite servicesAvailable

Location

The UPS Store
72-11 Austin St, Forest Hills, NY
11375, United States

Hours

Reviews

4.0
445 reviews
5 stars
318
4 stars
14
3 stars
11
2 stars
10
1 star
92

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; while some customers praised friendly and helpful service, others reported rudeness and unprofessional behavior.

Efficiency

Many customers noted quick service and minimal wait times, although some experienced long lines and delays.

Pricing Issues

Several reviews highlighted concerns about high charges for printing and packaging services, with accusations of price gouging.

Package Handling

Customers expressed frustration over lost packages and issues with tracking, indicating a lack of reliability in package management.

Notary Services

Numerous complaints were made about the unavailability of notary services despite appointments being scheduled.
  • MC
    Maureen Cohen
    Nov 15, 2025
    5.0
    Always fast and efficient service at this store!
  • MG
    Mike Grossman
    Nov 5, 2025
    1.0
    Don't offer notary services (and require appointments) if "the guy usually isn't there" (direct quote from an employee). Waste of time.
  • JS
    Janet Smithe
    Nov 2, 2025
    1.0
    THE 3 GUYS WORKING THERE TODAY WERE TOO RUDE TO EVEN GO BACK. FIRE THEM IMMEDIATELY
  • DV
    David Vitt
    Oct 26, 2025
    1.0
    Will tell you "we are closed" 5+ minutes before their scheduled closing. Literally puts down the gate half way with the door open and customers inside with 5+ minutes to a 5pm closing. Do better.
  • MB
    Michael Butler
    Oct 16, 2025
    5.0
    The set up process was quick and simple for a rental box. Brian explained the process without rush, although the store was very busy. He went above and beyond to ensure that the key was able to open the box, and he actually had to get a different key, because the first one didn't work. I will update with how well the mail service goes, but the set up was seamless. Brian is a great asset to this store, and I am very pleased to have had him to attend to me. Great job!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 5:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Forest Hills offer?

The UPS Store offers packing, shipping, printing, document finishing, mailbox services, shredding, faxing, notary services, passport/photo ID services, and computer access among others.