United States Postal Service

1.7
719 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 4165 Main St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
4165 Main St, Flushing, NY
11355, United States

Hours

Reviews

1.7
719 reviews
5 stars
88
4 stars
26
3 stars
33
2 stars
31
1 star
541

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Numerous reviews highlighted the staff's rude and unprofessional behavior, with many customers feeling disrespected and unsupported during their interactions.

Understaffing

Many customers reported long wait times due to insufficient staff, often with only one or two windows open despite high customer volume.

Service Efficiency

Customers expressed frustration with slow service and inefficiency, noting that processes were often chaotic and poorly managed.

Lost Packages

Several reviews mentioned issues with lost packages and poor handling of mail, leading to dissatisfaction with the reliability of the service.
  • EZ
    Emily Zou
    3 days ago
    1.0
    Horrible Rude Clerk - Needs to be Fired!!!The elderly female clerk wearing glasses was extremely rude, impatient, and emitted an aura of pure resentment. Her attitude was hostile and completely unprofessional. It was evident that she had no interest in assisting customers or doing her job with even basic courtesy. This goes beyond having an “off day.” Her behavior indicates a deep-seated unwillingness to perform her duties. If she does not want to serve the public, she should not work at the United States Postal Service. We, the taxpayers and customers, are not here to be her emotional punching bags. We pay for a service and deserve to be treated with respect.
  • CC
    chuyan
    5 days ago
    1.0
    Very bad service……charged extra money when I already asked to mail it in cheapest way
  • YC
    yue chen
    Dec 30, 2025
    1.0
    Really yelling elders when they ask questions? Unprofessional attitude. And being really rude
  • CC
    Clay
    Dec 27, 2025
    1.0
    This place holds a very special memory. I come in trying to get a package/mail addressed to me. It says, "owner". I go to the delivery window, to which I give my ID and the slip. This lady takes 10 minutes, comes back to me and starts going on a whole rant saying, "I cant give you anything, i cant so this that and the third, your name doesnt match the package, and its addressed to Owner. What even is an owner? That doesnt mean anything." And I look at her in disbelief and say, "Owner, like, the owner of this home?" This lady gets all wide eyed and starts rambling all embarrassed basically trying to talk all that trash to me cause she embarrassed she doesnt know what Owner is. Tells me that I need to show proof I'm the owner. OK, fine I accept that. I can pull up a government website stating that my name is under ownership right there. Ohh but noooo, "We dont do phone ID you need to print it". You want me to go home, print out the exact page that shows Im the owner, and then come back to give you the exact same document that I could show you in 5 minutes. OK. So I go home, print out the page, come back. Now pickup is on break. Whatever it is that you're training your employees to do is setting them up for failure. Please review your training and keep up with the times.
  • JM
    John Mac
    Dec 24, 2025
    1.0
    One of the busiest times of the year 12 24,25 and they have one teller working and the top of all of the unprofessional and rudeness in this place is a static people need some help not understanding the process that needs to be done. There’s no one on the floor to help.There’s a language issue. Some people are learning how to speak English don’t know the Exact what the questions they’re telling them to do then they teller gets mad at the person for not paying attention. Let’s not be so rude. We’re all in it together.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.