United States Postal Service

2.3
138 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 4003 164th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
4003 164th St, Flushing, NY
11358, United States

Hours

Reviews

2.3
138 reviews
5 stars
32
4 stars
14
3 stars
3
2 stars
4
1 star
85

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlight consistently rude and unhelpful staff, particularly mentioning a specific employee who is frequently described as unprofessional and dismissive.

Service Efficiency

While some customers report quick service, many others express frustration with slow processing times and inefficiency, especially during busy periods.

Package Handling

Several customers have reported issues with packages being lost or mishandled, leading to dissatisfaction with the reliability of the service.

Staff Friendliness

Mixed feedback on staff friendliness; some employees are praised for their helpfulness, while others are criticized for their negative attitudes.
  • KN
    K Naby
    Jul 31, 2025
    1.0
    $4 for flimsy tape that shreds when you don’t want it to? No bags to ship items?
  • AZ
    A Z
    Jul 18, 2025
    1.0
    I got 5 packages here need to get scanned . This lady scanned 4 of them, she refused to scan the last one and gave me a ridiculous reason. I told her to call the supervisor, supervisor did the job, all my packages got scanned finally. This is not the first time this lady gave me a hard time, I figured out she meant to do it. You can see her face that she feels mad and disappointed for that she couldn’t do what she wants. That is pure evil. I wished her “good luck”when I was leaving, and guess what, the item in one of my package that she scanned has been stolen. My buyer told me after the package arrived. I’ve been selling online for 5+ years, this kind of thing never happened before, normally if the package lost in transit the whole package get lost, not like just the item in the package and someone replaced the item with a tube. A tube?? Are you kidding me? Where you can get a packaging tape tube easily? The post office of course!! I couldn’t think of any other people who stole my item except her. She needs to get investigated. Those ladies behind the windows are so horrible especially this one in the picture. Waste tax payers money to pay this kind of trash is just such a shame!!!
  • SS
    SK
    Jul 16, 2025
    4.0
    Summer of 2025 Review I just needed to drop off a pre-labeled small parcel. They do not have an area or drop slot for drop offs. You will need to stand in line and hand it to someone through the window. They no longer have a drop off area because packages were getting stolen. Hope they're able to install a wall-slot for small packages in the future. They have great air conditioning while you wait though! Staff was nice.
  • CR
    Cheolwon Ryu
    Aug 22, 2020
    1.0
    Just rude staff. When they don’t have a fitting box just keep saying we cannot do it. No wonder why Trump likes them. I think the ride staff is the same White man the previous review mentioned.
  • SI
    Sparklingcloset Inc
    Jan 2, 2018
    1.0
    Poor 'Makia ' wish her to be happy...poor... If this post office closes, it is because of the rudeness of a black woman named ' Makia ' and the Asian supervisor. A woman named ' Makia ' is annoyed every day when I visit this post office every day. Even today, she threw my box and she seems very angry for no reason. The supervisor came, and she said "Just go if you don't want to shipping" There are no excuse and no explain I recorded. I'll upload it to youtube soon. I don't wanna pay tax for these people. Loose my money.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.