The UPS Store

3.6
123 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #0193 in Fairport offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Fairport Village Landing Across From Town Hall.

Details

  • DeliveryNot available

Location

The UPS Store
144 Fairport Village Landing, Fairport, NY
14450, United States

Hours

Reviews

3.6
123 reviews
5 stars
75
4 stars
2
3 stars
4
2 stars
7
1 star
35

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and going above and beyond in assisting with packing and shipping.

Staff Behavior

While some employees received positive feedback, there were multiple complaints about an older male staff member's rude and abrasive demeanor towards customers.

Efficiency

Customers appreciated the quick service and efficiency, especially during busy times, although some noted instances of long wait times.

Store Environment

The store was generally described as clean and well-organized, contributing to a positive shopping experience.

Mixed Experiences

Overall, experiences varied significantly, with some customers expressing satisfaction while others reported negative interactions, particularly with specific staff members.
  • SO
    Sheila Ogden
    1 day ago
    5.0
    I always use this location in Fairport to send all packages they pack and send Christmas gifts to Colorado Springs for me every year. Always have great luck with them and always a pleasant experience when I go there!
  • FA
    Finney Advocates
    5 days ago
    5.0
    Great service!
  • IS
    Irene Salamone
    Dec 9, 2025
    1.0
    I use this location for any UPS mailings I may have. Definitely at Christmas time i have a large box to send out of state. Today I needed a larger box than what I had. Your employee John may have been having a bad day. Hopefully he is not always as rude, condensending, unwilling to be more helpful, as well as showing his disdain. I've never been treated so rudely. I've always had excellent service at this location and very friendly people. I have never been treated to rudely at any store. Maybe being in the service industry is not for him as he seems to dislike people. I spent $91 which is considerable. Not sure if the box he chose was larger than it needed to be. It appeared to be poorly taped for a heavy box. He went in the back and came out too quickly. Hopefully he put some filler or stuffing in the box. He ruined my entire day. It was a debacle if ever. I've told numerous people today and they were shocked to hear how horribly I was treated.
  • KZ
    Kathy Ziegler
    Nov 16, 2025
    5.0
    Super patient and helpful staff. Took the time to carefully pack a large and valuable item and even help me carry it to the car! It was a difficult job, done with a smile
  • AW
    Anne White
    Nov 11, 2025
    5.0
    I have to give the Fairport Village Landing Store a big shout-out for their wonderful customer service! I’m a mosaic artist, and Jim has custom-packed several large and fragile pieces for me. Every one of them has arrived safely to my clients, and I can’t say enough how much I appreciate that care and attention. Delivering my work safely is such an important part of the process. Thank you, Jim!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Fairport offer?

The UPS Store in Fairport offers packing, shipping, printing, document finishing, mailbox rental, notary, shredding, faxing, and more.