The UPS Store

3.6
126 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #0193 in Fairport offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Fairport Village Landing Across From Town Hall.

Details

  • DeliveryNot available

Location

The UPS Store
144 Fairport Village Landing, Fairport, NY
14450, United States

Hours

Reviews

3.6
126 reviews
5 stars
78
4 stars
2
3 stars
4
2 stars
7
1 star
35

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed; while many customers praised the friendly and helpful staff, several reviews highlighted rude and abrasive behavior from certain employees, particularly an older gentleman.

Efficiency

Customers generally appreciated the quick service and efficiency, especially during busy times, although some noted long wait times when the store was understaffed.

Packaging Assistance

Many reviews commended the staff for their assistance in packing items carefully, particularly for fragile or valuable shipments.

Store Environment

The store is described as clean and well-organized, contributing positively to the overall customer experience.
  • PB
    Pauline Bracci
    3 days ago
    5.0
    Extremely helpful and welcoming. Took care of my issue. Highly recommend
  • ML
    Merouane Lakehal-Ayat
    Dec 22, 2025
    5.0
    Great help from John. Excellent service.
  • DS
    Donna Schalberg
    Dec 18, 2025
    5.0
    Excellent Service. Thank you John
  • SO
    Sheila Ogden
    Dec 16, 2025
    5.0
    I always use this location in Fairport to send all packages they pack and send Christmas gifts to Colorado Springs for me every year. Always have great luck with them and always a pleasant experience when I go there!
  • IS
    Irene Salamone
    Dec 9, 2025
    1.0
    I use this location for any UPS mailings I may have. Definitely at Christmas time i have a large box to send out of state. Today I needed a larger box than what I had. Your employee John may have been having a bad day. Hopefully he is not always as rude, condensending, unwilling to be more helpful, as well as showing his disdain. I've never been treated so rudely. I've always had excellent service at this location and very friendly people. I have never been treated to rudely at any store. Maybe being in the service industry is not for him as he seems to dislike people. I spent $91 which is considerable. Not sure if the box he chose was larger than it needed to be. It appeared to be poorly taped for a heavy box. He went in the back and came out too quickly. Hopefully he put some filler or stuffing in the box. He ruined my entire day. It was a debacle if ever. I've told numerous people today and they were shocked to hear how horribly I was treated.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Fairport offer?

The UPS Store in Fairport offers packing, shipping, printing, document finishing, mailbox rental, notary, shredding, faxing, and more.